Starbucks

Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Franchises

Starbucks Barista Serves Up Viral Unicorn Frappucino Rant

Watch as a young man who claims to work at Starbucks laments having 'unicorn crap' up his nose.
Starbucks

Starbucks Unleashes the Unicorn Frappucino

If you want to try this colorful drink, you better hurry -- it's only available for a limited time.
Starbucks

Starbucks Now Has Spring Cups, and They Look Kind of Familiar

Although the coffee chain's seasonal cups have courted controversy in the past, we think it will be pretty safe with these new designs.
Coffee

5 Ways That Coffee Affects Productivity

Yes, we all love java. It gets us going in the morning. And the afternoon. And the evening. But is it really such a good idea?
Entrepreneurship

5 Lessons in Entrepreneurship From Starbucks and Philz Coffee

These two coffee brands found success by emphasizing customer experience and creating a genuine message.
Trump & Business

Politically Charged Boycotts Explained, From Uber to Under Armour

It seems that few are immune to from the goings on in the White House.
Starbucks

Starbucks Courts Millennials With $10 Coffee at New Reserve Bars

Howard Schultz in April will step down as chief executive to focus on building 1,000 new 'Reserve' brand stores.
Starbucks

Starbucks's CEO Transition Is Unlikely to Disrupt Growth, Analysts Say

But the last time Howard Schultz stepped down as CEO -- in 2000 -- the company's shares had plunged.
Howard Schultz

Starbucks CEO Howard Schultz to Step Down

Shares of the company were down 4 percent in after hours trading on Thursday.
Customer Service

We're All in the Service Business

Your product is not your business, taking care of your customers is your business.
Starbucks

Starbucks the Latest to Block Pornography from Public Wi-Fi Networks

Anti-pornography organizations have declared victory for their "National Porn Free Wi-Fi" campaign.
Coffee

Starbucks Accused of Slashing Employee Work Hours Amid Cost Cuts

An online petition accusing Starbucks Corp. of 'extreme' cutbacks in work hours at its U.S. cafes, hurting both employee morale and customer service, has been signed by more than 9,000 people.
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