Communication | Page 9

Nobody likes the boss staring at them on a screen..

It's harder to tell a convincing lie than speak an unpleasant truth.

Be direct. Be quick. And if they are still talking to you, help them find a new job.

Plus: What to do if you're (gasp!) one of them.

It doesn't matter how great your product is if you can't explain it to others.

People tend to shoot the messenger but there are ways to avoid the negative halo of bad news.

Management and workforce often approach new ideas from opposite directions. What distinguishes good managers is getting everybody on-board of their own volition, while walking the talk themselves.

Not letting the questioner finish makes you look hasty or lacking in confidence.

Be careful with your words and actions.

There are four basic email styles. Which one is yours?

Conscious leadership reduces turmoil.

As we grew, communication via email, video calls, Slack and IM became overwhelming, and I knew we needed a new model for information sharing.

We asked six leaders: How did you handle sharing the hardest news of your career?

You can build a powerful customer connection if your emails are personalized, relevant and perfectly timed.

Evan Sharp explains how the click of a button made a major difference.

There are two things that can make or break you when it comes to achieving greatness: your body language and your confidence.

When it comes to customer service, find a process and a rhythm that work for you and your client.

Richard Branson put it best: Customers come second, employees first. It's a philosophy that brings unexpected benefits to both the company and its clients.

It does that by highlighting any words that are apologetic.

The events of Southwest Flight 1380 demonstrate how even a crew working together for the first time can rise to the most critical of challenges.

From "whales" to "shills" and "bag holders," if you want to be a successful cryptocurrency investor, here are the terms you should know.