My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

More From This Topic

Starting a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
Comcast

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
Ready for Anything

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
Ask Entrepreneur

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
Internet of Things

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Customer Service

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Customer Service

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Ask Entrepreneur

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Customer Service

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Customer Loyalty

When the Self-Service Customer Smiles

Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership