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Customer Service Management

Ready For Anything

8 Telltale Signs Your Company Is Going Under

Boundless optimism is required to launch a business but a steady grip on reality is required to stay in business.

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.

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Customer Support Is as Easy as 1, 2, 3

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Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership