Customer Service Management

News and Articles About Customer Service Management

How Luck Plays Into This Michigan Bar and Grill's Success
Customer Experience

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.
Tom Borg
Customer Retention Is No Accident -- How Small Business Can Get It Right
Customer Experience

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Tom Borg
The Magic Words Customers Want to Hear
Customer Experience

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
The Secret to Getting Repeat Customers
Customer Experience

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.
Comcast Accidentally Changes Customer Name to Asshole Brown
Customer Experience

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
Carly Okyle
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
Customer Experience

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
John Brubaker
The 2-Step Process for Excellent Customer Service
Customer Experience

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
Dan S. Kennedy
The Internet of Things Demands That Customer Service Catch Up
Customer Experience

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Jim Freeze
Customer-Service Lessons to Glean From Comcast's Snafu
Customer Experience

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Tomas Gorny
Customer Support Is as Easy as 1, 2, 3
Customer Experience

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Chris Herbert and Christian Smith
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer Experience

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Laura Fagan
Breaking Up With a Client: What to Say
Customer Experience

Breaking Up With a Client: What to Say

If you need to end a business relationship, our experts have suggestions to make those difficult conversations go a little easier.
Amy S. Choi