Customer Service Management

How to Use Tech to Revamp the Customer Service Experience

Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.

Pritom Das

Trends In Insurance: Leading to a Streamlined Process

The use of algorithms has dominated the finance industry, while financial advisory has taken a new shape with the advent of robo-advisors

Vijay Sinha

The How-To: Using Chatbots As A Tool For Customer Service

Are chatbots the future of customer service, or are they a bad idea?

Jimmy Rohampton

8 Telltale Signs Your Company Is Going Under

Boundless optimism is required to launch a business but a steady grip on reality is required to stay in business.

John Rampton

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.

William Bauer

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.

Tom Borg

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.

Tom Borg

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.

Carly Okyle

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.

John Brubaker

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.

Dan S. Kennedy