Customer Service Management

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.

William Bauer

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.

Tom Borg

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.

Tom Borg

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.

Carly Okyle

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.

John Brubaker

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.

Dan S. Kennedy

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.

Jim Freeze

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.

Tomas Gorny

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.

Renée Warren

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.