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Customer Service Management
More Posts on Customer Service Management
A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
What other small business owners can learn from this restaurant's approach to customer service.
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Make your client-support process a win for all involved, not excluding those answering the phones.
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.