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Customer Service Management
More Posts on Customer Service Management
Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.
The use of algorithms has dominated the finance industry, while financial advisory has taken a new shape with the advent of robo-advisors
Are chatbots the future of customer service, or are they a bad idea?
A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.