Customer Service Management

News and Articles About Customer Service Management

Don't Mistake a Frequent Customer With a Loyal Customer
Customer Retention

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
William Bauer
How Luck Plays Into This Michigan Bar and Grill's Success
Customer Service Management

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.
Tom Borg
Customer Retention Is No Accident -- How Small Business Can Get It Right
Customer Service Management

Customer Retention Is No Accident -- How Small Business Can Get It Right

Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
Tom Borg
The Magic Words Customers Want to Hear
Starting a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
The Secret to Getting Repeat Customers
Starting a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.
The Staff of Entrepreneur Media, Inc.
Comcast Accidentally Changes Customer Name to Asshole Brown
Comcast

Comcast Accidentally Changes Customer Name to Asshole Brown

The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
Carly Okyle
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
Make More Happen

This Strategy, Used by the Red Sox, Can Elevate You Above the Competition

What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
John Brubaker
The 2-Step Process for Excellent Customer Service
Management

The 2-Step Process for Excellent Customer Service

Implement this system to get customers raving about your business.
Dan S. Kennedy
The Internet of Things Demands That Customer Service Catch Up
Internet of Things

The Internet of Things Demands That Customer Service Catch Up

The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Jim Freeze
Customer-Service Lessons to Glean From Comcast's Snafu
Customer Service

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Tomas Gorny
What Kind of Trees Are the Customers You're Serving?
Customer Service

What Kind of Trees Are the Customers You're Serving?

Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Renée Warren
Customer Support Is as Easy as 1, 2, 3
Customer Support

Customer Support Is as Easy as 1, 2, 3

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.
Chris Herbert and Christian Smith
4 Common Customer-Service Obstacles (And How to Fix Them)
Customer Service

4 Common Customer-Service Obstacles (And How to Fix Them)

Customer service can make or break a company. Don't fall into the trap of delivering sub-par service, which could result in your company's future going down the drain.
Laura Fagan
When the Self-Service Customer Smiles
Customer Loyalty

When the Self-Service Customer Smiles

Cater to the user of remote or electronic services while inspiring loyalty and a sense of partnership
Chip R. Bell