Customer Service Management: Page 2
Trends In Insurance: Leading to a Streamlined Process
The use of algorithms has dominated the finance industry, while financial advisory has taken a new shape with the advent of robo-advisors
The How-To: Using Chatbots As A Tool For Customer Service
Are chatbots the future of customer service, or are they a bad idea?
8 Telltale Signs Your Company Is Going Under
Boundless optimism is required to launch a business but a steady grip on reality is required to stay in business.
Don't Mistake a Frequent Customer With a Loyal Customer
A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
How Luck Plays Into This Michigan Bar and Grill's Success
What other small business owners can learn from this restaurant's approach to customer service.
Customer Retention Is No Accident -- How Small Business Can Get It Right
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
The Magic Words Customers Want to Hear
These words and phrases to show customers how important they are to you and your business.
The Secret to Getting Repeat Customers
Follow these tips for providing excellent customer service, a must-have for any successful business.
Comcast Accidentally Changes Customer Name to Asshole Brown
The mass media company faces another customer-service blunder after someone tried to cancel the family's cable service.
This Strategy, Used by the Red Sox, Can Elevate You Above the Competition
What can you do to avoid the trap of a price war? One simple thing: hit the road and gather customer feedback.
The 2-Step Process for Excellent Customer Service
Implement this system to get customers raving about your business.
The Internet of Things Demands That Customer Service Catch Up
The winning companies will figure out how to deliver a seamless and exceptional experience that satisfies users -- before they even ask for it.
Customer-Service Lessons to Glean From Comcast's Snafu
Make your client-support process a win for all involved, not excluding those answering the phones.
What Kind of Trees Are the Customers You're Serving?
Client service is something that should be cultivated from the inception of a company -- not considered a form of damage control.
Customer Support Is as Easy as 1, 2, 3
Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.