Customers | Page 7

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.

The owners of The Little Giant Muay Thai revolve their business around building a community, helping them rank #3 in Fitness & Instruction our America's Favorite Mom & Pop Shops List.

In this episode, Angela Shen, owner and founder of Savor the Wild Tours, discusses starting a new business and changing her approach after selling her first business, Savor Seattle.

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.

Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.

Empathy can be learned, and these three empathy essentials are a great place to start.

Brands have a responsibility that shouldn't be taken lightly. They can make the world a better place, one brand at a time.

How to ensure everyone in your organization is aligned with the company vision — and how doing so enhances both your workplace and the product development process.

Follow this customer service advice on three customer service issues involving language.

From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.

There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Misused testimonials can ruin your business. Learn how to avoid the four common mistakes companies make with endorsements before your brand takes a hit.

Discussing the power of micro-moments and how to capitalize on them to build strong relationships with your customers.

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

How to avoid sabotaging your own success by identifying some of the most common email marketing mistakes.

You must be willing to embrace this one essential ingredient of exceptional customer service.

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.

"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.

Eight internal customer service training insights you can put to use at your company today.

One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.