Leadership

4 Steps to Win Back an Unhappy Customer
Customer Experience

4 Steps to Win Back an Unhappy Customer

It doesn't matter if the customer isn't right, you have to make them feel like they are.
Susan Steinbrecher
Learning From Failure Is What Makes Entrepreneurs Better Leaders
Radicals & Visionaries

Learning From Failure Is What Makes Entrepreneurs Better Leaders

A CEO shares a few of his past failures with the hope you don't have to learn things the hard way.
Donald Thompson
5 Tips for Entrepreneurial Success From Gen. David Petraeus
Leadership

5 Tips for Entrepreneurial Success From Gen. David Petraeus

The decorated war hero and former CIA Director on what you need to do to be a leader in the business world.
Deep Patel
6 Ways to Cope With, or Maybe Escape, Corporate Stockholm Syndrome.
Bad Bosses

6 Ways to Cope With, or Maybe Escape, Corporate Stockholm Syndrome.

There is a surprisingly large number of similarities between the helplessness of a hostage and the resigned attitude of somebody with a really overbearing boss.
Ric Kelly
Morning Routines of These 10 Founders of Million-Dollar Companies
Mornings

Morning Routines of These 10 Founders of Million-Dollar Companies

Many of these business leaders wake up early and meditate.
Lindsay Friedman
How to Create Paths to Career Advancement That Matter to Your Employees
Human Resources

How to Create Paths to Career Advancement That Matter to Your Employees

You retain top talent by helping them climb to greater heights.
Kes Thygesen
Is Your Organization Playing the 'Gossip Game?'
Business

Is Your Organization Playing the 'Gossip Game?'

Utilize pulse surveys to keep your organization on the same page.
Matthew Wride
What Your Company Meetings Say About Your Culture
Company Culture

What Your Company Meetings Say About Your Culture

Meetings are such a frequent occurrence in companies that they are a great time for encouraging new behaviors and driving culture change.
Greg Besner
7 Ways 'Silicon Valley' Is an Epic HR Failure
Human Resources

7 Ways 'Silicon Valley' Is an Epic HR Failure

The popular comedy pokes fun the human resource shortcomings of tech titans and would-be titans who are just as flawed as everybody else.
Laura Kerekes
5 Life Lessons From Bill Gates, One of the Most Influential Philanthropists on Earth
Bill Gates

5 Life Lessons From Bill Gates, One of the Most Influential Philanthropists on Earth

He's been the richest man in the world a record number of times, but that pales to the good works he's doing with his foundation.
Carolyn Sun
Listen to Warren Buffett: Your Reputation Is Worth Cold, Hard Cash.
Reputation Management

Listen to Warren Buffett: Your Reputation Is Worth Cold, Hard Cash.

The entrepreneur has repeatedly said he will happily pay a premium for his reputation.
Raf Weverbergh
7 Character Traits That the Best Employees Share
Hiring

7 Character Traits That the Best Employees Share

Do you spend 'upwards of 100 hours' mulling over a new hire? This contributing writer does.
Neil Patel
7 Key Steps to Supercharge Your Success
Radicals & Visionaries

7 Key Steps to Supercharge Your Success

After a full year of the Tony Robbins experience, this successful entrepreneur highlights the most important wisdom he's learned to supercharge success.
Lewis Schiff
How to Recover From a Major Online Blunder
Make More Happen

How to Recover From a Major Online Blunder

Digital disasters such as bad reviews, unfavorable news coverage or public embarrassments can be very damaging to your bottom line and business vitality.
Derek Newton