Your job starts as soon as your customer calls. Find out what you need to know while you're on the phone, getting ready for the event and on the job in order to please your customers and earn their repeat business.
Before you jump in and create the restaurant of your dreams, review the key parts of the dining room and kitchen that you'll want to consider while planning your new space.
By staying true to herself, Vickey Shelton kept the doors of her Mrs. Winner's Chicken and Biscuit restaurant open through tough financial times for the company.
Nick Ulrich says he loves the mom-and-pop feel of the build-it-yourself Persona Pizza franchise, which he runs with his brothers in his hometown of Santa Rosa.
Long-time franchisee Brent Weaver of North Carolina started out in sales for the beer giant before opening his own East Coast Wings & Grill 12 years ago.
Amol Kohli has been working in the restaurant industry since he was 15. Now, as an adult, he's a restaurant franchisee. Here's how he climbed the ladder.
Orphaned in Vietnam and adopted by an American church, Phong Huynh grew up in the El Pollo Loco company, rising from night porter to corporate director and, today, owner of 13 restaurants.