By staying true to herself, Vickey Shelton kept the doors of her Mrs. Winner's Chicken and Biscuit restaurant open through tough financial times for the company.
Nick Ulrich says he loves the mom-and-pop feel of the build-it-yourself Persona Pizza franchise, which he runs with his brothers in his hometown of Santa Rosa.
Long-time franchisee Brent Weaver of North Carolina started out in sales for the beer giant before opening his own East Coast Wings & Grill 12 years ago.
Amol Kohli has been working in the restaurant industry since he was 15. Now, as an adult, he's a restaurant franchisee. Here's how he climbed the ladder.
Orphaned in Vietnam and adopted by an American church, Phong Huynh grew up in the El Pollo Loco company, rising from night porter to corporate director and, today, owner of 13 restaurants.
By creating order histories for diners, restaurants would be better equipped to anticipate and cater to their customers' needs, he said in his panel at SXSW.
While a key aspect of his plan changed, City Winery founder Michael Dorf achieved his original goal: to build a place where people could eat, drink and enjoy an intimate concert experience.