When the person indicates their UberPool trip sucked because they didn't like the route or their co-rider, Uber won't count the rating towards a driver's average.
Uber's diversity problem is perhaps most apparent when looking at the makeup of its tech leadership team, which is 88.7 percent male, and entirely white or Asian.
The Uber CEO's public angst about berating a driver and confronting sexual harassment allegations reveals the need to grow in personal skills as well as business skills.