Reputation Management: Page 10
10 Steps to Building an Impeccable Professional Reputation
A good reputation attracts business better than any advertising. Gaining that standing is a process lasting a lifetime.
How to Spin a Bad Online Review
Don't let a negative customer experience define your company's brand. Here's how to fix things.
The 5 Worst Twitter Marketing Fails of 2014
#Fiasco. Some brands excel at tucking their tails between their tweets. Here's a naughty list of the ugliest Twitter marketing disasters this year and the important lessons you can learn from them.
How to Make Someone Want to Do Business With You
Here's how to attract customers, so your sales process becomes as simple as saying 'yes' when they beg to hire you.
4 Ways Your Virtual Business Can Build Customer Confidence and Credibility
Just because you can't meet face-to-face with your customers, doesn't mean you can't build trust from a distance.
A Solution for Keeping Your Online Business Listings Up to Date
Services such as Yext are helping business owners update their information across multiple online directories.
3 Quick Ways to Build Massive Sales Credibility
Here is how to infuse your sales reps with the confidence and credibility they need to make the big calls and drive the pipeline you expect.
7 Ways to Get People to Believe, Like and Respect You
These timeless practices can be the cornerstone of your everyday reperatoire.
Chipotle Employees Claim the Chain Isn't as Worker-Friendly as You Think
Employees at the burrito chain are suing for wage theft in two states.
Why Franchise Owners Have to Be Especially Careful on Social Media
For the franchise world—in which one negative comment can affect an entire system of corporate owners and franchisees—managing your reputation is especially critical.
Fighting Trolls, Spammers and Troublemakers Online
Handle sharp criticism and protect your brand's reputation in these four ways.
The 7 Essential Steps to Monitoring Your Online Reputation
A simple step-by-step guide to staying on top of what's said about you and your company online.
Right or Wrong, You're Not Going to Win the Argument With the Customer
Your profits may take a hit, but it's usually better to just refund or credit a client who feels wronged.
SeaWorld, Southwest Airlines Terminate Partnership Amid 'Blackfish' Fallout
While the companies chalked it up to 'shifting priorities,' the announcement comes on the heels of widespread urgings by animal activists.
Most Companies Don't Get How Customer Service on Social Media Works
A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.