Restaurant Business

Pittsburgh Eatery Eliminates Tipping; Offers Servers Salary, Health Care and Shares Instead
Radicals & Visionaries

Pittsburgh Eatery Eliminates Tipping; Offers Servers Salary, Health Care and Shares Instead

The upscale Bar Marco in Pittsburgh joins a handful of stateside establishments turning an age-old dining paradigm on its head.
Geoff Weiss
Researchers Are Using Yelp to Predict When a Restaurant Will Shut Down
Marketing Bootcamp

Researchers Are Using Yelp to Predict When a Restaurant Will Shut Down

With new software, researchers say Yelp reviews can serve as a crystal ball for restaurant failures.
Kate Taylor
Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu
Customer Experience

Harvard Professor Wages War Against Chinese Restaurant Over Outdated Menu

Business professor Benjamin Edelman notified 'the applicable authorities' after he was reportedly overcharged $4 on an order.
These Siblings Are Cooking Up America's First Meatless Butcher Shop
Radicals & Visionaries

These Siblings Are Cooking Up America's First Meatless Butcher Shop

No animals were harmed in the making of Aubry and Kale Walch's smash-hit butcher biz.
Kim Lachance Shandrow
'Check' It Out: Why This Restaurant Group Began Using a Tableside Payment System
Driving Business - Driving Success

'Check' It Out: Why This Restaurant Group Began Using a Tableside Payment System

Four Dickie Brennan's restaurants are using a new payment system, and it's a hit with customers and staff.
Restaurants Ask Customers to #DineSmall on Small Business Saturday
Small Business Saturday

Restaurants Ask Customers to #DineSmall on Small Business Saturday

As small businesses claim the Saturday after Black Friday, local restaurants are getting in on the action.
Kate Taylor
U.S. Chain Restaurants Will Be Required to Disclose Calorie Counts on Menus
Regulations

U.S. Chain Restaurants Will Be Required to Disclose Calorie Counts on Menus

Sweeping new rules form the FDA aim to make people more aware of the risks of obesity posed by fatty, sugary foods.
TGI Fridays Is Putting 'Mistletoe Drones' in Restaurants
Holidays

TGI Fridays Is Putting 'Mistletoe Drones' in Restaurants

TGI Fridays in the U.K. has launched drones to force customers to make out. They even have a 'kiss cam' to scope out the action.
Kate Taylor
How I Run a Restaurant Franchise With Virtually Zero Turnover
Franchise Players

How I Run a Restaurant Franchise With Virtually Zero Turnover

In five years, James Kolzow has managed to build a Pancheros Mexican Grill that makes over $1 million in revenue a year and has a turnover rate of close to zero.
Kate Taylor
There's Now a Crowdfunding Campaign for a Permanent Cat Café in NYC
Crowdfunding

There's Now a Crowdfunding Campaign for a Permanent Cat Café in NYC

Good news for cat lovers: a cat sanctuary and tea house is trying to open in NYC, if it can raise $65,000 in startup funds.
Kate Taylor
Flat Year for Fast-Food Is Bad News for the Restaurant Business
Restaurants

Flat Year for Fast-Food Is Bad News for the Restaurant Business

While fine dining visits were up 3 percent from last year, quick-service restaurants fell flat.
Kate Taylor
Why This Bay Area Bistro Wants to Be Yelp's Worst-Rated Restaurant Ever
Marketing Bootcamp

Why This Bay Area Bistro Wants to Be Yelp's Worst-Rated Restaurant Ever

In a protest against the site's alleged ratings manipulations, this Italian restaurant's co-owners offered scathing reviewers 25-percent off their checks.
Geoff Weiss
3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant
Customer Experience

3 Out of 4 Negative Tweets Happen While Customers Are Still Inside the Restaurant

Social media provides a new way to deal with disgruntled customers before they even finish eating.
Kate Taylor
Mario Batali and the Power of 'Delusional Optimism'
Radicals & Visionaries

Mario Batali and the Power of 'Delusional Optimism'

Empire-building lessons from one of the world's most entrepreneurial chefs.
Tanya Benedicto Klich