Customer Engagement | Page 4

Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.

With an ever-shifting digital landscape and the rise of AI, just how reliable are the strategies you use to grow? It's likely time to assess and possibly make changes

Lessons from a tugboat captain, a Spanish professor, and a book-loving dog mom.

Here's how relationship marketing is critical to balancing ecommerce and brick-and-mortar shopping expectations.

Customer relationships matter. Here's how we keep them strong even through uncertainty.

Despite how crucial it is to growth and success, too many entrepreneurs find it challenging to forge strong customer relationships. Here are strategies that work.

Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.

Reviews and rewards are the biggest factors swaying consumers in the new digital landscape. Brands need to get with the program.

Today's business landscape has evolved to such an extent that having a mobile app has shifted from a luxury to a necessity. Here's why.

The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."

Delighted customers can become your brand's ambassadors, driving organic growth through word-of-mouth marketing and repeat business.

Don't underestimate the power of human interaction.

Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.

Improving the numbers isn't as hard as some brands make it out to be, and getting just 10% better can result in amazingly amplified revenue.

It's time to make your business less about you and more about your customers.

If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.

These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.

Despite the growth of online marketing and digital sales tactics, more brands are struggling to connect with their customers and target audiences. To reunite with them, they need to do these things.

Businesses can leverage real-time, personalized interactions to enhance customer relationships and brand visibility.

Customers are the lifeblood of your business. You don't want to cheap out when it comes to customer retention.

Not all influencers are created equal. It's important to identify the key factors that make an influencer a good fit for your brand to avoid wasting time and money on someone who will not deliver the results you need.