Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.
Tips and quotes from our contributors that summarize what it's meant to have lead an organization or small business during a year like no other, and how to move that forward into 2022.
The pandemic and its aftermath have brought trauma to us all, and leaders are no exception. In a time when leaders are experiencing even more stressors than usual, acknowledging their mental wellbeing and doing our part to help them is crucial.
In a recent conversation with 'Entrepreneur', the hospitality innovator lays out five ways business owners can weather recessions, pandemics and the perils of being broke.