Reputation Management

3 Reputation Lessons From Peyton Manning's NFL Retirement
Personal Branding

3 Reputation Lessons From Peyton Manning's NFL Retirement

The legendary quarterback's career was exemplary off the field, as well.
Tor Constantino
How to Woo a Client Back After a Misunderstanding
Customer Retention

How to Woo a Client Back After a Misunderstanding

These five effective techniques will help save your biggest accounts after a customer-service disaster.
Ken Dunn
Shaming Wrongdoers Makes You Appear More Trustworthy, Study Says
Trust

Shaming Wrongdoers Makes You Appear More Trustworthy, Study Says

The report shows why conveying your moral outrage can make people more inclined to trust you.
Nina Zipkin
4 Key Metrics In Repairing Your Reputation Online
Reputation Management

4 Key Metrics In Repairing Your Reputation Online

It only takes one mistaken tweet to obliterate years of good deeds.
Peter Daisyme
5 PR Tips for Martin Shkreli AKA the 'Most-Hated Man' in America
Reputation Management

5 PR Tips for Martin Shkreli AKA the 'Most-Hated Man' in America

The man who achieved youthful infamy jacking up the price of life-saving medicine seems incapable of not alienating everyone not on his payroll.
Tor Constantino
Does Your Organization Make a Great First Impression?
Company Reputation

Does Your Organization Make a Great First Impression?

Has it occurred to you that that great applicant you want is interviewing you even as you're interviewing him?
Doug and Polly White
7 Ways to Use Negative Customer Feedback to Beat the Competition
Customer Feedback

7 Ways to Use Negative Customer Feedback to Beat the Competition

You can learn a lot about -- and how to improve -- your company from unhappy customers.
Jeremy Gin
Learning From Volkswagen: 6 Tips for Surviving a Scandal
Reputation Management

Learning From Volkswagen: 6 Tips for Surviving a Scandal

Handled correctly, a scandal represents an opportunity to win trust, show goodwill and reassure consumers.
Luis Gallardo
Top 20 Social-Media Tools to Add to Your Arsenal in 2016
Social Media

Top 20 Social-Media Tools to Add to Your Arsenal in 2016

From generating leads to protecting your reputation, these 20 social-media tools are just a few of hundreds now available to enhance your social-media presence and investment.
Peter Daisyme
7 Types of People Who Could Sink Your Brand
Reputation Management

7 Types of People Who Could Sink Your Brand

If your front-desk person is rude, if you don't keep an eye on your competitors or if you've somehow soured a relationship with a reporter, your business could be in big trouble.
Lida Citroën
5 Ways to Capture Audience Attention and Drive Content Performance
Content Marketing

5 Ways to Capture Audience Attention and Drive Content Performance

Legitimizing your reputation and really getting to know potential customers are only a couple of ways to make sure your content is effective.
Erin Everhart
6 Reasons Why Amazon Product Reviews Matter to Merchants
Product Reviews

6 Reasons Why Amazon Product Reviews Matter to Merchants

How buyers and sellers alike benefit from the company's legendary online reviews.
Jay Lagarde
Why Online Reputation Management Is Like Brushing Your Teeth
Reputation Management

Why Online Reputation Management Is Like Brushing Your Teeth

You don't wait until your teeth are rotting and gross before you clean them, do you? Don't wait until your online reputation is a mess either before you decide to take care of it.
Ryan Erskine
5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers
Online Reviews

5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers

There's no getting around cyber-savvy critics. Here's how to use them to your advantage.
Jeremy Gin