6 Reasons Why Amazon Product Reviews Matter to Merchants
How buyers and sellers alike benefit from the company's legendary online reviews.
Why Online Reputation Management Is Like Brushing Your Teeth
You don't wait until your teeth are rotting and gross before you clean them, do you? Don't wait until your online reputation is a mess either before you decide to take care of it.
Make More Happen
5 Ways to Embrace Online Reviews -- Good or Bad -- and Win New Customers
There's no getting around cyber-savvy critics. Here's how to use them to your advantage.
'Yelp For People' Co-Founder: Your Hate Only Fuels My Resolve to Launch Peeple
Our exclusive Q&A with Julia Cordray, the brassy CEO behind the Internet's most hated app.
Kim Lachance Shandrow
How to Handle the Disgruntled Employee Out to Sabotage Your Business
An unhappy team member can be your worst enemy if he or she is seeking revenge. Here's how to prevent an insider from destroying your brand.
Star Ratings Matter Just as Much as (If Not More Than) Online Reviews
Research shows how even an average 3-star rating for your business can hurt your bottom line.
6 Steps to Control Your Merchant Reputation on Amazon
Staying on top of feedback should be a top priority when dealing with the online retailer.
5 Rules for Stand-Out Marketing Campaigns
These steps helped an old company achieve record growth, and they can help your business too.
Radicals & Visionaries
5 Steps to Fix Your Personal Brand When Insults Stick
How do you redirect public perceptions when criticisms stick, especially if these labels are based in reality?
Inside the Mind of the Modern Intern: 5 Things You Need to Know
Internships should include compensation and opportunity for mentoring.
Battling Brand Sabotage: The Angry Critic
Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
3 Steps to Repair a Damaged Reputation
Has your personal brand suffered a serious blow or maybe even sabotage?
This Creepy, Yelp-Like App Lets You Rate People Like Restaurants
Imagine if Tinder, Facebook and LinkedIn had a snarky stalker baby and, yuck, you're there.
Kim Lachance Shandrow
Online Reputation Management
Prepare to Protect Your Online Reputation Before It's Under Attack
The content you put online now could save your reputation if you or your company are ever in the news for unwelcome reasons.
Starting a Business
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