Nobody is likelier to have ideas for avoiding customer problems than whoever is solving those problems, face-to-face, with unhappy customers.
It's time to update your customer service training manual.
The serial inventor, Shark Tank star and 'Queen of QVC' shares how to figure out if you're creating a must-have product.
This year, its founders expect to sell 6 million units -- up from 8,000 in 2011.
Bolanile Maté of Be Better Paris explains how this French home furnishings store combines ambiance and interaction to make customers stay.
This innovative subscription service demonstrates a different mode of company-building and leadership with an inventive female CEO at the helm.
As consumers continue to drift from brick and mortar shops to online markets, retailers are surprisingly optimistic.
The struggling apparel retailer is focusing on its North American market to revive its fortunes.
The move comes as Sears tries to bounce back from a five-year stretch during which it lost more than $8 billion as it closed hundreds of stores and sales dropped sharply.
After years of losses, the company said in March it was exploring strategic alternatives, including a sale.
Compete directly with consumer-direct manufacturers. Like it or not, it's the brave new economy that will shape our industry.
Smartphones and mobile apps are brick-and-mortar's wrecking ball, but they can also be what saves it.