My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Back to Encyclopedia

Sales

Customer Relationships

Definition: The ways in which your company communicates and deals with existing customers
Read More

Customer Service

Definition: The degree of assistance and courtesy granted those who patronize a business
Read More

Prospecting

Definition: The search for potential customers or buyers
Read More

Manufacturer's Representative

Definition: An independent sales agent who works on commission
Read More

Unique Selling Proposition (USP)

Definition: The factor or consideration presented by a seller as the reason that one product or service is different from and better than that of the competition
Read More

Sales Force

Definition: The division of a business that's responsible for selling products or services
Read More

Sales Letter

Definition: A form of direct mail in which an advertiser sends a letter to a potential customer
Read More

Sales Records

Definition: The information you have on your customers, including but not limited to their contact information, how often they purchase from you, what they purchase and how they pay their bills
Read More

POPULAR ARTICLES

Resumes

4 Red Flags to Watch Out for on a Resume

Here are some of the most common signs to look for when hiring new employees.
Teamwork

10 Corny but Undeniably True and Inspiring Quotes About Teamwork

As Michael Jordan said, "Talent wins games; teamwork wins championships." He ought to know.
Infographics

Top 10 Reasons to Rebrand Your Business (Infographic)

In order to grow, sometimes you've got to go back to the drawing board.
Leadership

All the Common Excuses for Not Delegating Boil Down to Lack of Confidence

Leaders delegate important work when they trust their team and know their own worth.