Building a Business
Five Ways to Effectively Optimize Your Business Operations
Tweaking and enhancing routine operations creates more time for strategy while driving down overhead.
Client Relationship Management | Page 4
Thought Leaders
5 Ways to Ease New-Client Onboarding
First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.
Thought Leaders
4 Types of Clients Your Growing Business Can’t Afford to Work With
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
By Mike Kalis
Building a Business
3 Customer Nightmares and What I Learned From Them
Avoid the headaches of dealing with difficult clients by watching for these red flags.
Building a Business
How to Get Clients When You Hate Asking for Business
Three ways to trade cold calling for warm leads
Human Resources
5 Dumb Things Freelancers Say to Clients (and What to Say Instead)
If you don't have anything nice to say you won't succeed at this.
Building a Business
What to Do When a Client Breaks Up With You
These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup.
Building a Business
5 Reasons You Should Ask Your Clients for a Performance Review
Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Building a Business
3 Easy Ways to Royally Muck Up Your Freelance Contracts
A deal is never truly done until the ink is dry. Here are some common mistakes to avoid as you build your empire.
By Katie Perry
Thought Leaders
7 Science-Backed Strategies for Dealing With Angry Customers
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Thought Leaders
The Client Is Never the Problem
Turn frustration with a client into understanding, compassion and, not least, success.
By Kevin Hart
Building a Business
3 Keys to Outstanding Account Management
Developing and managing client relationships is critical to the success of a professional services firm.
Marketing
3 Ways to Read Your Customers’ Minds
Try these scrappy ways to gather intelligence and write sales copy that prospects can't resist
By Maria Ross
Building a Business
Startup Expenses for a Medical Claims Billing Service
Don't spend money where you don't need to. Discover the bare minimum in startup expenses for your new business.
Business Branding
The Business Benefits of the Handwritten Letter
Somehow, the countless emails people write now seem unlikely to be read a century from now like we read the letters people penned long ago.
Building a Business
6 Ways to Discover Problem Clients Before Taking Their Business
Not every customer will be your favorite. In fact, not every customer should even be your customer.
Building a Business
3 Ridiculously Easy Steps You Can Take To Re-Energize Your Business
The most effective business approach may be to personally reach out to people, talk to them and offer solutions that have value.
By Matt Fore
Thought Leaders
5 Truths it Rarely Helps to Tell Your Client
Never tell a lie, but learn when to shut up about what's true.
By Matt Keener
Building a Business
6 Signs It’s Time to Fire a Client
If you hate working with a given client, don't continue putting yourself through that torture.
Thought Leaders
3 Ways to Offer a Sincere Apology to Clients
Since nobody is perfect, everybody needs to learn how to persuasively say "I'm sorry.''
Building a Business
It’s Your Fault: 5 Steps to Repair A Client Relationship
Mistakes happen. What will separate you and your business from the competition is how you manage them.
Building a Business
5 Tips for Managing Celebrity Clients
Building a business around high-profile clients can be rewarding, but it's not easy.
By Derek Newton
Marketing
Your Lame Small Talk Could Be Costing You the Sale
You don't have to be a brilliant conversationalist, just mind your manners, remember names and listen.
Building a Business
10 Qualities You Need to Keep Your Virtual Assistant Clients Happy
Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.
Building a Business
How to Manage Clients When You Own a Freelance Graphic Design Business
Expert advice to help you keep your clients happy and get the job done to their satisfaction
Building a Business
The Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
Building a Business
How This Illusionist Magically Lands His Ideal Clients
While there is no magic formula for business success, there are plenty of lessons we can learn from magic formulas.
By Peter Gasca