Thought Leaders
The Antidote for Overwhelm Is Asking for What You Need
If you never tell people you need a break, don't be surprised when they push you to the snapping point.
Client Relationship Management | Page 5
Building a Business
5 Easy Ways to Improve Client Retention
Building a Business
4 Ways to Tell Prospects You’re Great Without Sounding Like Donald Trump
Thought Leaders
7 Etiquette Tips for Sending Holiday Cards to Business Associates
Sending holiday cards to clients and business associates is an important recognition of the relationship but there is a lot you can get wrong.
Building a Business
5 Issues Entrepreneurs Need to Be Aware of When Working With Big Customers
The dream of large client can turn into a nightmare for those who aren't prepared.
By Carol Roth
Building a Business
How to Deal With 4 Types of Impossible Clients
Just because a client is difficult doesn't mean you can't keep him or her happy.
By Matt Keener
Building a Business
3 Tips to Develop a Balanced Supplier-Vendor Relationship
Remember how Mom taught you to 'always be nice'? The same thing applies to business.
Thought Leaders
How to Deal With Unreasonably Picky Clients
The customer is always right, and some customers are right for somebody else.
Building a Business
How to Finesse Your Relationship With the 10 Types of Clients Everyone Gets
No matter how well you know you business, you have to know people to succeed.
Building a Business
Vendor vs. C-Suite: How Do You Prove Your Value to a Skeptical Client?
Five things you can do right now to keep the marriage intact.
By Aly Saxe
Building a Business
3 Management Mistakes That Could Destroy Professional Services Businesses
Failure to effectively manage projects can be deadly for growing firms.
Building a Business
3 Lessons for Handling Challenging Clients
Sometimes, the best strategy is to say no, and mean it.
Building a Business
Skip the Coffee Meeting. Instead, Sweat to Success With Clients.
Connect with your contacts on a deeper level with a physical activity. Check out these four tips to get started.
Building a Business
Who Really Owns Your Business?
Don't give away control of your business by excessive tolerance of problem employees, vendors or clients.
Marketing
6 Ways to Overcome Your Reluctance to Sell
The entrepreneur's moment of truth is that silence at the conclusion of the presentation when you wait for the client's response.
Marketing
Is Technology Lulling You Into Working Too Remotely?
Between the dazzle of contemporary communication technology and the need to keep overhead low, entrepreneurs risk underestimating the value of meeting clients face to face.
By John Meyer
Building a Business
4 Tips to Forge Winning Client Relationships for the Long-Term
Such partnerships are a process. They're the output of trust, rapport and a track record of producing stellar work together.
Building a Business
Strategies for Saying No: When and How to Turn Down Opportunities
Learn how to step back from opportunities without closing doors.
Building a Business
It’s Not Me, It’s You: When to End a Toxic Client Relationship
If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.
Building a Business
10 Ways to Keep Making Your Clients Happier and Happier
Research and common sense agree. The least expensive and most effective marketing is retaining the clients you already have.
Thought Leaders
7 Telltale Signs It’s Time to Fire a Client
Some clients simply aren't worth the money they are paying.
By Renée Warren
Marketing
Technology Is Making it Easy to Put the Personal Touch Into Digital Marketing
Ironically, you can automate sending the personal note or thoughtful gift that seals a relationsip the way no email can.
Thought Leaders
5 Tried and True Ways to Calm Down a Difficult Client
You can't make everyone happy all the time but you can always listen and offer solutions.
Marketing
‘Opportunity Cost’ Sounds Abstract But It Costs Your Business Real Money
Clients who don't value your time keep you from those who do. There are polite ways to set them straight.
By Sam Madden
Building a Business
7 Ways to Deal With an Unresponsive Client
If a client isn't responding to your emails, what do you do? Consider picking up the phone, or perhaps, revising your work.
By Carl Thomson
Building a Business
4 Scenarios That May Prompt You to Divorce a Client
Should you stay or should you go? Here's how to tell whether you should keep working with that client.
By Kate Swoboda
Building a Business
To Win More Prospects, Stop Selling and Start Courting
Treat every potential client as you would someone who you hope will give you a second date.
Building a Business
5 Things You Never Should Say to a Client
Navigate the minefield of customer relationships carefully. Each buyer brings a different personality and expectations to manage.
Building a Business
How to Price Your Staffing Services
Learn how to price your services so you're profitable and won't have to shut your doors for lack of funds.