Thought Leaders
5 Ways to Ease New-Client Onboarding
First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.
Client Relationships | Page 2
Building a Business
6 Signs It’s Time to Fire a Client
If you hate working with a given client, don't continue putting yourself through that torture.
Building a Business
It’s Your Fault: 5 Steps to Repair A Client Relationship
Mistakes happen. What will separate you and your business from the competition is how you manage them.
Marketing
You Shall Be Judged By the Company You Keep!
Your company's references must be managed, evaluated and checked to make sure it's helping to get new clients.
By Phil La Duke
Building a Business
5 Tips for Managing Celebrity Clients
Building a business around high-profile clients can be rewarding, but it's not easy.
By Derek Newton
Building a Business
Why Your ‘First-Generation’ Customers Are the Most Important
Your first generation of customers may have a stronger inherent sense of loyalty to your brand. Make sure you earn it.
Building a Business
Why You Should Ditch the Keyboard and Meet in Person Instead
Some important elements of communication are lost in digital exchanges.
By Lisa Evans
Building a Business
Time for a New Set of Wheels? 4 Steps to Giving Your Brand a Facelift.
Sometimes, it's smart to do a complete overhaul to tell a powerful story of a company's growth.
Building a Business
3 Sales Secrets I Learned From Interrogating Criminals
Believe it or not, coaxing a confession from a suspect is a lot like making a successful sale. Here's how.
By Ken Dunn
Building a Business
I Get to Work With the Backstreet Boys. Here’s How You Can Land Your Dream Client.
This music industry marketer didn't start with the famous boy band -- but she did eventually get to work with them.
Thought Leaders
Is Sharing Caring When it Comes to Clients?
The etiquette of sharing clients and how much to share with them.
By Gael O'Brien
Building a Business
How to Finesse Your Relationship With the 10 Types of Clients Everyone Gets
No matter how well you know you business, you have to know people to succeed.
Thought Leaders
4 Crucial Qualities of Phenomenal Coaches
Whether you want to find a coach or you are one yourself, here is what to look or strive for in the best business relationships.
Thought Leaders
6 Types of Clients You’re Better Off Without
Not every customer is always right. A few never are.
Thought Leaders
6 Toxic People Who Are Hurting Your Success
You know who they are -- the chronic complainer, the "gimme me" more type. But did you know that one of these toxic people may be you?
Building a Business
3 Lessons for Handling Challenging Clients
Sometimes, the best strategy is to say no, and mean it.
Building a Business
Skip the Coffee Meeting. Instead, Sweat to Success With Clients.
Connect with your contacts on a deeper level with a physical activity. Check out these four tips to get started.
Building a Business
4 Times You Need to Say Goodbye to a Client
Nobody likes a break up, but sometimes it's the best thing to do for your business.
Marketing
Is Technology Lulling You Into Working Too Remotely?
Between the dazzle of contemporary communication technology and the need to keep overhead low, entrepreneurs risk underestimating the value of meeting clients face to face.
By John Meyer
Building a Business
Strategies for Saying No: When and How to Turn Down Opportunities
Learn how to step back from opportunities without closing doors.
Thought Leaders
What a Dating Experiment Taught This Entrepreneur Turned Reality TV Star
While searching for romance on Bravo's 'Friends to Lovers,' public relations entrepreneur Kris Ruby also learned a lot about business.
By Jason Fell
Thought Leaders
7 Telltale Signs It’s Time to Fire a Client
Some clients simply aren't worth the money they are paying.
By Renée Warren
Building a Business
5 Don’ts When Engaging Clients Online
Whether you want prospective clients to engage with your business, it's important to recognize the types of online behavior that discourage potential client involvement.
Marketing
Boston Real Estate Tycoon’s 5 Easy Steps for Marketing to the Affluent
The most important skill in sales is connecting with people. Benefit from top tips from elite broker Michael Carucci's extreme focus on relationships.
Building a Business
To Expand Sales in 2015 Consider Offering More to the Clients Who Already Trust You
The fastest way for many businesses to grow revenue is to sell new, related services to existing clients.
By Eddy Ricci
Marketing
‘Opportunity Cost’ Sounds Abstract But It Costs Your Business Real Money
Clients who don't value your time keep you from those who do. There are polite ways to set them straight.
By Sam Madden
Building a Business
Figuring Out Your Prospect’s Need When They Tell You ‘No Need’
Diplomatically helping people see the usefulness of your product when they don't, and gracefully conceding when they genuinely don't need it, are cornerstones of long-term success.
By Eddy Ricci