When founders get close enough to feel a customer's pain, the right product becomes obvious. Proximity turns confusion into clarity and clarity into direction.
The phrases you repeat as a leader shape how your team thinks, acts and aligns. Use them with intention, and you can build culture one conversation at a time.
Consistency, not constant reinvention, is the secret to lasting success. Here's how five enduring values have fueled my company's growth for nearly 20 years.
If chosen and implemented with care and consideration, wellness-based offerings can do wonders for recruitment, retention and overall culture. Here's how.
From choosing a name others doubted to creating a culture that feels like home, this is how naming our restaurant turned identity and mission into a business blueprint.
The best leaders know customer service isn't a department, it's a culture. I saw one company prove it beyond question, and it reaffirmed everything I believe about real leadership.