If your employees are silent -- when you don't hear any ideas or complaints -- beware. Your best and brightest could be getting ready to walk out the door.
Company culture is more than flip-flops and Ping-Pong -- it's a critical strategy for helping define and maintain a consistent brand atmosphere among disparate groups of franchisees and staff.
From hiring bad apples to failing to improve communications as you scale, there's no shortage of ways to cripple a company's culture. Fortunately, there are ample ways to rebound from them, too.