Business Operations & Logistics
Listen to Your Customers: Turn to Data to Discover Their Truth
Consumers aren't great at telling companies what they want -- but their data can be.
By Rashan Dixon
Customer Experience | Page 7
Business News
The Supreme Court’s Decision on Online Sales Taxes Will Reshape Retail — Again
The Supreme Court a generation ago inadvertently gave ecommerce an immense subsidy. It has now taken it away.
Building a Business
Delivering Remarkable Experiences Is How You Win More Customers
Equip your team to make a lasting impression.
Thought Leaders
Why We Gave Up a Star Employee to a Top Customer, and Why You Should, Too
Nope, we weren't crazy to let our COO fly the coop, given how 'customer experience' is emerging as a key business differentiator.
Building a Business
Believing Any of These 4 Customer-Experience Myths Could Sink Your Brand
There's a reason why Adidas' Boston Marathon 'congratulatory' email didn't kill the brand.
Building a Business
Scaling Your Company to Always Serve Your Customers
Research shows customers are increasingly fickle. And as companies grow, founders tend to forget that.
By Boyd Farrow
Building a Business
How Do You Find Your First Customers?
The chairman of DocuSign explains how to turn a company's first customers into valuable ambassadors.
By Jason Feifer
Entrepreneurs
How to Provide Consistent and Extraordinary Customer Experiences
Uncover the best practices for improving productivity and reliability, while striving for innovation and growth.
Business News
Facebook Accused of Misusing Two-Factor Authentication to Send SMS Spam
The phone number Facebook requests for login authentication is also being used to tell you about friends' posts.
Tech
Ready or Not, It’s Time to Embrace AI
Focus less on what could go wrong and more on what AI can do for you.
By Reshu Rathi
Business Ideas
5 Characteristics of a Culture That Develops and Executes Breakthrough Ideas
Innovation happens by design. Build it in to your company, and it will show through in your results and relationships with customers.
Building a Business
Customers Flee for a Reason. You Need to Give Them Reasons to Stay.
You have to listen.
Marketing
7 Dreadful Marketing Mistakes to Avoid in 2018
Costly missteps can break your business. Do your bottom line (and your customers) a favor by conducting a quick audit of your marketing strategy.
By Reshu Rathi
Tech
What Any Business Can Learn From Verizon About the Transformation to a Digital World
C-Suite with Jeffrey Hayzlett takes you inside Verizon to speak with c-level executives from its Enterprise Solutions division.
By C-Suite TV
Building a Business
Why Ecommerce Brands Harry’s and Warby Parker Opened Brick-and-Mortar Stores
Co-founder Jeffrey Raider discusses the importance of creating in-person experiences for ecommerce brands.
Marketing
6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors
The best way to get more customers is to be introduced by your current customers.
By Mike Kappel
Business Branding
The 4 Most Lethal Branding Mistakes and How to Avoid Them
Have a well-written and consistent message across all mediums.
By Syed Balkhi
Building a Business
3 Lessons for Entrepreneurs to Overcome Scaling Issues
Price for where you want to be, not where you are.
Tech
Don’t Believe These 4 Customer Experience Myths
People will reward you for thinking differently.
Business Ideas
5 Ways to Innovate 21st Century Business
Stop dreaming of changing the world and start focusing on creative methods to provide a more fulfilling customer experience.
Thought Leaders
What Switching to Lyft Taught Me About Tech’s Authenticity Problem
It's a mistake to think impersonal efficiency is all that people want from customer service.
By Jeremy Swift
Marketing
American Express Has a Lot to Teach You About Content Marketing
Prioritize quality over quantity, stay alert and listen to customers.
Marketing
Embrace Design Thinking to Create More Relevant Marketing
For strategic advantage and breakthrough innovation, build diverse teams that take an empathetic view of the customer experience.
Building a Business
How to Give Your Subscribers an ‘Ease of Ordering’
Subscriptions will always require a little input from customers -- at least, until we learn how to read their minds.
Tech
If You’re Asking Customers How You Can Help, It’s Too Late
Artificial intelligence can help your company give people what they need (before they know they want it).
By Sid Shah
Thought Leaders
I’m Buying Your Customer Experience, Not Your Product
Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
By Dan Dowling
Thought Leaders
You Can Collect Customer Data and Deliver a Better Experience Without Violating Privacy
Create customer loyalty with these real-world strategies.