Customer Relationship | Page 2

Relegating customer success to a separate team of reps is short-sighted. Instead, you should work to implement a coaching model of relationship-building using these practices.

Authenticity leads to trust. Trust leads to longevity. Longevity leads to a more robust bottom line.

Managing clients isn't about fast hookups. Aim for more long-term (and more profitable) pair bonding.

Communication is everything.

When you hit an obstacle that's out of your control, view it as a way to improve your business.

How do you build a community around your company? Andreessen Horowitz investor Andrew Chen has a counterintuitive answer: Don't take it to the masses...yet.

When the value of family is at the foundation of everything you do, the business feeds its own growth. If you don't have family, what else is there really? We don't work our business for the sake of working. There must be a bigger reason.

A story of humanity, respect and leadership.

Spectrm offers businesses solutions to interact with and learn about their customers in a free and easy conversation.

Relationship marketing builds loyalty. Show customers that you care about the person and not just the purchase.

As a brand, you're only as good as your last customer interaction.

Most situations are resolvable, but it's important to know when to go your separate ways.

The #7 company on our Franchise 500 list relied on its customer-centric app to survive the pandemic and keep fans fed.

Follow Rihanna's advice to win diverse and niche customers.

Now more than ever, you can't just deliver a good product. You need to improve consumers' lives. We asked six entrepreneurs: How do you strengthen your relationship with customers?

Fashion is all about insider status, but to truly innovate, these founders wanted to break away from the pack.

What started as a goofy Instagram account is now a fast-growing wine empire, thanks to its founders' ability to make its followers (and customers) feel like part of the conversation.

How one counterintuitive decision by CEO Dave Colina boosted sports drink brand O2.

Here are two reasons why: Your customers and your team want you to.

Sales isn't about pushing. It's about persuasion. Here's how to be better at it.

If two businesses are pretty much the same, why would anybody work for or buy from the one run by a jerk?