Marketing
Why Won’t My Customer Call Me Back?
The cruel truth is that nobody is going to be in trouble for forgetting about your proposal.
By Phil La Duke
Customer Relationship | Page 4
Building a Business
10 Ways to Build Trust and Credibility With Your Customers
Keeping the trust of your existing customers is what will attract new customers.
Building a Business
Listen to Your Customers, Stay Focused, Profit
Conversations with customers provide insights into how well you are doing and plot where you're going.
Thought Leaders
Do You Know What Your Customers Want? Are You Sure?
Your world revolves around your customers, not the other way around. Treat them like it.
Building a Business
Rapid Prototyping: The Best Route to Happy Customers
Transform product development from a guessing game into great market research: 4 ways how.
By Tony Scherba
Building a Business
The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket
David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.
By Grace Reader
Thought Leaders
5 Good Reasons to Fire Your Worst Customers
Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Building a Business
Tailoring Your Sales Pitch to Your Customer’s Personality
Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Building a Business
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Building a Business
The Many Unheralded Perils of Automating Your Customer Service
You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers.
Building a Business
A New Paradigm for Building Customer Trust
How do you build trust among your customers? Follow these critical steps.
By Jeremy Gin
Building a Business
4 Very Different Types of Relationships That Must Be Healthy for You to Succeed
Career and the rest of our lives are intertwined. An unhealthy relationship in either makes it hard to be successful and happy in both.
Building a Business
Do You Recognize the 8 Early Warning Signs of a Failed Startup?
If you don't know your customers and you're not 'executing,' you're in trouble.
By Neil Patel
Building a Business
Attract Investors Using a Subscription Model
Would switching to a subscription model work for you? If yes, jump at the chance and do it right.
Building a Business
3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
Building a Business
5 Customer Acquisition Mistakes You Can’t Afford to Make
From following the crowd to worrying about ROI, here are errors entrepreneurs make when it comes to acquiring customers.
Building a Business
5 Simple Ways to Reach Customers
When it comes to reaching customers, public relations can either be a company's best friend or its worst enemy. Here are a few rules for establishing good customer relations.
By Brigg Patten
Tech
How to Pick a Customer Relationship Management Tool That Fits Your Business
CRM tools are a great way to manage a growing client roster. Here's some expert advice on picking the one that's best for you.
Marketing
How to Repel the Wrong Customers — and Attract the Right Ones
You don't want everyone to like you, just the right ones.
By Ann Handley
Marketing
Why You Should Drop the Client Who Demands You Drop Your Fee
Discounting your services undermines your brand and your bargaining position with all future clients.
Building a Business
9 Things You Need to Know to Give Millennials Great Customer Service
Millennials hate talking on the phone but want a relationship with the companies they buy from. There's a lot to know about them.
By John Rampton
Building a Business
How to Talk to Your Very First Customers
Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.
Marketing
Never Stop Wooing Your Customers and They Will Never Leave You
The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.
Tech
Is ‘Ransomware’ Terrorizing Your Site Visitors?
You need to understand how the new threat targeting businesses works, and what to do about it.
By Chemi Katz
Building a Business
How to Be a Good Customer
Always remember that when you reach out to customer support, there's a human being on the other end.
By Paul Jun
Building a Business
Running a Child-Care Business? How to Build a Great Relationship With Parents.
The relationships you develop with the parents of the children in your care are unlike any other customer relationship.
Building a Business
6 Tips on Getting Customer Feedback and Making It Actionable
While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.
By David Chait