Customer Relationship | Page 4

Business Operations & Logistics

4 Outdated Tactics That Sabotage Your Sales

It seems counterintuitive, but you'll close more deals if you stop pitching. Ask questions, listen and get to know what your prospective client really needs.

By Marc Wayshak

Marketing

Customer Service Is Ground Zero For Success

By Rohan Ayyar

Building a Business

10 Ways to Build Trust and Credibility With Your Customers

By Felix Tarcomnicu

Building a Business

Listen to Your Customers, Stay Focused, Profit

By Alexander Maasik

Thought Leaders

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.

By Daniel Newman

Building a Business

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.

By Tony Scherba

Building a Business

The Huge Fallout This Entrepreneur Faced When He Put All His Eggs in One Basket

David Steinberg, co-founder and CEO of Zeta Interactive, had to redirect his company and find new assets after his clientele base nearly disappeared.

By Grace Reader

Thought Leaders

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.

By Gordon Tredgold

Building a Business

Tailoring Your Sales Pitch to Your Customer’s Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.

By Doug and Polly White

Building a Business

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.

By Peter Daisyme

Building a Business

The Many Unheralded Perils of Automating Your Customer Service

You'll find hundreds of articles praising the benefits of automation. You'll find very few warning of the dangers.

By David Leonhardt

Building a Business

A New Paradigm for Building Customer Trust

How do you build trust among your customers? Follow these critical steps.

By Jeremy Gin

Building a Business

4 Very Different Types of Relationships That Must Be Healthy for You to Succeed

Career and the rest of our lives are intertwined. An unhealthy relationship in either makes it hard to be successful and happy in both.

By Kimanzi Constable

Building a Business

Do You Recognize the 8 Early Warning Signs of a Failed Startup?

If you don't know your customers and you're not 'executing,' you're in trouble.

By Neil Patel

Building a Business

Attract Investors Using a Subscription Model

Would switching to a subscription model work for you? If yes, jump at the chance and do it right.

By Peter Figueredo

Building a Business

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.

By David Politis

Building a Business

5 Customer Acquisition Mistakes You Can’t Afford to Make

From following the crowd to worrying about ROI, here are errors entrepreneurs make when it comes to acquiring customers.

By Tony Delmercado

Building a Business

5 Simple Ways to Reach Customers

When it comes to reaching customers, public relations can either be a company's best friend or its worst enemy. Here are a few rules for establishing good customer relations.

By Brigg Patten

Tech

How to Pick a Customer Relationship Management Tool That Fits Your Business

CRM tools are a great way to manage a growing client roster. Here's some expert advice on picking the one that's best for you.

By Mikal E. Belicove

Marketing

How to Repel the Wrong Customers — and Attract the Right Ones

You don't want everyone to like you, just the right ones.

By Ann Handley

Marketing

Why You Should Drop the Client Who Demands You Drop Your Fee

Discounting your services undermines your brand and your bargaining position with all future clients.

By Jacqueline Whitmore

Building a Business

9 Things You Need to Know to Give Millennials Great Customer Service

Millennials hate talking on the phone but want a relationship with the companies they buy from. There's a lot to know about them.

By John Rampton

Building a Business

How to Talk to Your Very First Customers

Creating valuable products requires getting valuable feedback. Who you talk to early on counts for a whole lot.

By Belle Beth Cooper

Marketing

Never Stop Wooing Your Customers and They Will Never Leave You

The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.

By Joseph Pigato

Tech

Is ‘Ransomware’ Terrorizing Your Site Visitors?

You need to understand how the new threat targeting businesses works, and what to do about it.

By Chemi Katz

Building a Business

How to Be a Good Customer

Always remember that when you reach out to customer support, there's a human being on the other end.

By Paul Jun

Building a Business

Running a Child-Care Business? How to Build a Great Relationship With Parents.

The relationships you develop with the parents of the children in your care are unlike any other customer relationship.

By Teresa Ciulla

Building a Business

6 Tips on Getting Customer Feedback and Making It Actionable

While qll entrepreneurs know that customer insights are invaluable to product design and continued improvement, acquiring and organizing useful feedback is easier said than done.

By David Chait

Building a Business

3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences

The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.

By Maggie Patterson

Thought Leaders

6 Toxic People Who Are Hurting Your Success

You know who they are -- the chronic complainer, the "gimme me" more type. But did you know that one of these toxic people may be you?

By Shannon Kaiser