Customer Relationship | Page 5

Building a Business

The Art of Making Customers Happy on Social Media

If you sell something online or if you run a business with an online presence, you have the honor and the privilege of chatting directly with customers. 24 hours a day. 7 days a week. Sometimes its more art than science.

By Kevan Lee

Building a Business

13 Tricks for Landing Your First Thousand Customers

By Jeff Foster

Building a Business

Businesses Shouldn’t Profit at Their Customers’ Expense

By David Hagenbuch

Building a Business

How Customer Service Reps Should Answer The 3 Most Common Questions

By Seth Bailey

Building a Business

4 Times You Need to Say Goodbye to a Client

Nobody likes a break up, but sometimes it's the best thing to do for your business.

By Deborah Mitchell

Building a Business

Size Matters: Make Your Business Appear Smaller When It Counts

There's a point where a company becomes large enough to lose sight of customers as individuals.

By Dave Thompson

Building a Business

Here Is How to Get Customers With Limited Funds

Your customer-acquisition strategy doesn't need to cost an arm and a leg to be successful.

By Thomas Hansen

Building a Business

The Secret to Getting Repeat Customers

Follow these tips for providing excellent customer service, a must-have for any successful business.

By Teresa Ciulla

Business Branding

4 Warning Signs Your Brand Is a Terrible Teacher

In school, we listened to teachers. Now -- consciously or not -- we listen to brands. Here's how to get people to want to listen.

By Lev Kaye

Building a Business

It’s Not Me, It’s You: When to End a Toxic Client Relationship

If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.

By Geoff Mcqueen

Marketing

When You Make Your List of Savviest Marketers, Put the Girl Scouts at the Top

The success of the Girl Scouts' selling diet-busting boxes of cookies, year after year for generations, rates as one of the best marketing programs ever.

By Tor Constantino

Marketing

The Powerful Question You Should Ask Yourself During Every Sales Conversation

OK, I'll admit it: closing every single prospect is impossible. But don't let that stop you from pursuing the sale.

By Jeff Shore

Marketing

Can Content Marketing Help Companies Reach Consumers When They’re Young? (Infographic)

NewsCred's survey discovered that millennials want to be addressed like the unique people that they are.

By Michael Brenner

Building a Business

Becoming Indispensable to Your Customers

Your approach to value creation must begin with, be in partnership with and end with the customer

By Adrian Davis

Building a Business

How to Win Back Lost Customers

A client may not be lost for good. Here are five steps that might help your firm make a comeback.

By Dave Mattson

Thought Leaders

Billionaire Wisdom: 8 Insights From a Quartet of the World’s Most Effective Entrepreneurs

Richard Branson, Jeff Bezos, Elon Musk and Larry Page have harnessed technology to build companies of enormous influence and scale, says the co-author of the new book 'Bold.'

By Steven Kotler

Marketing

Reject the Tinder Approach to Sales and Your Business Will Thrive Happily Ever After

Sales can be one fling after another but a long-term relationship is far more satisfying.

By Falon Fatemi

Building a Business

Keep Your Customers as Close as Family

At your business, aim for the type of intimacy offered at a neighborhood coffee shop or bar where everyone knows your name.

By Chuck Cohn

Marketing

Who Really Runs Your Enterprise?

Centering an organization on the customer takes a courageous leader more interested in excellence than ego. Find out three strategies for doing so.

By Chip R. Bell

Building a Business

7 Ways to Turn Your Everyday Customers Into Extraordinary Brand Advocates

Acquiring customers is nice. Keeping customers is how you stay in business.

By Heike Young

Building a Business

Why Catering to Exactly What Clients Want Is a Winning Strategy

Sometimes a consumer won't be able to describe the need clearly but if you can figure out how to best provide the right service, you'll score the business.

By Marley Majcher

Business News

How to ‘Fire’ Bad Customers Without Burning Bridges

There are several things you can do to make the process as pain-free as possible for both parties involved.

By Jeffrey Hayzlett

Human Resources

4 Ways to Give Your Customers Exactly What They Want

You don't have to have a perfect business, but it does need to be 'good enough' to attract your target audience and land sales. Follow these tips to bring in more business.

By Dan S. Kennedy

Thought Leaders

3 Types of Leadership Strategies That Distinguish Outstanding Entrepreneurs

Be familiar with all varieties as you may need to adapt your management style to better deal with unexpected situations.

By Jacqueline Whitmore

Building a Business

Salespeople Are Shifting Away From Traditional Sales Models to This Strategy

As consumers become savvier and increasingly overwhelmed with sales and marketing messages, they've begun to tune out. Here is how to reel them back in.

By Fergal Glynn