Customer Relationship | Page 6

Building a brand that promotes a true sense of community requires an investment in the customer experience beyond optimizing a handful of social media accounts.

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.

They're not like those other B2C customers.

When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. Here are a few secrets on creating a rock-star customer-service team.