Customer Support

Not sure how to improve customer experience? Start with your team already on the front lines.

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.

Define your customer's 'delight,' meaning that person's perfect support experience.

A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.

Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.

Great communication is an art. Honing it to a keen edge is a science.

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.

When it comes to buying a product or service, our decisions are based on memories, not experiences.

When you look at how much a customer is worth, you need to focus on more than a single purchase.

As your business grows, it's important to have plans in place so you're not caught off guard.

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.

Never skimp on that which directly affects customer communications.

A company executive shares his choices for powering up his office.

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,

Returns are synonymous with the holiday season for a variety of reasons, but with effective preparation retailers can avoid unnecessary collateral damage to their bottom line.

A small company can get by with one account but large-scale enterprises would be wise to branch out.

These four key ways can help a startup or small company win over consumers to be brand loyalists.

Here are five reasons to keep a support team in-house.

Resource-constrained startups short on cash can implement a lean response strategy that turns consumers into advocates.