I Used to Work in a Call Center -- Here's Why Robots Are (Almost) Ready to Take Over Customer Support
In the near future, the AI behind voice services probably will mean that humans in very repetitive customer service roles will be liberated.
2 Awesome Ways We Injected Personalization Into Our Business (and 1 Total Flop)
How can a company personalize experiences for customers, even as its customer base continues to grow?
How to Train Your B2B Customer Support Team to Build a Loyal Customer Base
Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.
Customer Service Depends on Relationships Even in the Mobile Age
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
5 Reasons to Reimagine How You Offer Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Use Your Customer Support Staff to Improve Every Aspect of Your Business
Not sure how to improve customer experience? Start with your team already on the front lines.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
7 Considerations for Finding Your Ideal Customer-Support Structure
Define your customer's 'delight,' meaning that person's perfect support experience.
How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand
A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
5 Books Your Customer-Support Team Should Be Reading Right Now
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.