Customer Support

News and Articles About Customer Support

How to Train Your B2B Customer Support Team to Build a Loyal Customer Base
Customer Support

How to Train Your B2B Customer Support Team to Build a Loyal Customer Base

Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.
Robert C. Johnson
Customer Service Depends on Relationships Even in the Mobile Age
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson
5 Reasons to Reimagine How You Offer Customer Support
Customer Service

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Leyla Seka
Use Your Customer Support Staff to Improve Every Aspect of Your Business
Customer Support

Use Your Customer Support Staff to Improve Every Aspect of Your Business

Not sure how to improve customer experience? Start with your team already on the front lines.
Leyla Seka
Customer Support

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Ruairi Galavan
7 Considerations for Finding Your Ideal Customer-Support Structure
Customer Service

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
Rich Pearson
How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand
Customer Service

How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand

A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Chuck Tanowitz
5 Books Your Customer-Support Team Should Be Reading Right Now
Customer Support

5 Books Your Customer-Support Team Should Be Reading Right Now

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Paul Jun
Handling the Curveballs of Customer Support
Customer Support

Handling the Curveballs of Customer Support

Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Gregory Ciotti
Phrases to Improve Every Support Interaction
Customer Support

Phrases to Improve Every Support Interaction

Great communication is an art. Honing it to a keen edge is a science.
Gregory Ciotti
Why Customer Support Stories Spread Like Wildfire
Customer Service

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
Paul Jun
The Customer Always Remembers...
Customer Engagement

The Customer Always Remembers...

When it comes to buying a product or service, our decisions are based on memories, not experiences.
Paul Jun
4 Steps to Building Lifetime Value From Expensive First-Time Customers
Finding Customers

4 Steps to Building Lifetime Value From Expensive First-Time Customers

When you look at how much a customer is worth, you need to focus on more than a single purchase.
Craig Simpson
6 Reasons Every Company Needs a Customer Service Roadmap
Customer Service

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Leyla Seka
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