News and Articles About Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Not sure how to improve customer experience? Start with your team already on the front lines.
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Define your customer's 'delight,' meaning that person's perfect support experience.
A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
As your business grows, it's important to have plans in place so you're not caught off guard.
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
A company executive shares his choices for powering up his office.
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
A small company can get by with one account but large-scale enterprises would be wise to branch out.
These four key ways can help a startup or small company win over consumers to be brand loyalists.
Copyright © 2016 Entrepreneur Media, Inc. All rights reserved.
© 2016 Entrepreneur Media, Inc.