Customer Support

News and Articles About Customer Support

Use Your Customer Support Staff to Improve Every Aspect of Your Business
Customer Experience

Use Your Customer Support Staff to Improve Every Aspect of Your Business

Not sure how to improve customer experience? Start with your team already on the front lines.
Leyla Seka
Customer Experience

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Ruairi Galavan
7 Considerations for Finding Your Ideal Customer-Support Structure
Customer Experience

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
Rich Pearson
How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand
Customer Experience

How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand

A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Chuck Tanowitz
5 Books Your Customer-Support Team Should Be Reading Right Now
Customer Experience

5 Books Your Customer-Support Team Should Be Reading Right Now

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Paul Jun
Why Customer Support Stories Spread Like Wildfire
Customer Experience

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
Paul Jun
6 Reasons Every Company Needs a Customer Service Roadmap
Customer Experience

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.
Leyla Seka
7 Tips to Knock Your Online Customer Support Out of the Park
Customer Experience

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
Jonathan Long
The Software Tools in My Company's Arsenal
Customer Experience

The Software Tools in My Company's Arsenal

A company executive shares his choices for powering up his office.
Miles Jennings
5 Strategies to Triumph in Customer Support Over the Holiday Season
Customer Experience

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Shankar Ganesh
3 Secrets to Making Your Online Customer Support a Success
Customer Experience

3 Secrets to Making Your Online Customer Support a Success

Online customer service should make processes easier, not harder. Here's how your company can streamline its online customer-service approach,
Larry Alton
Right-Sizing the Twitter Support Strategy for a Business
Customer Experience

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
Shankar Ganesh
Will Your Company Be a Leader of the Customer-Service Revolution?
Customer Experience

Will Your Company Be a Leader of the Customer-Service Revolution?

These four key ways can help a startup or small company win over consumers to be brand loyalists.
Eric McKirdy
Customer Experience

Hold the Phone! Don't Outsource Customer Support Just Yet.

Here are five reasons to keep a support team in-house.
Chris Herbert and Christian Smith