News and Articles About Customer Support
Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Not sure how to improve customer experience? Start with your team already on the front lines.
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
Define your customer's 'delight,' meaning that person's perfect support experience.
A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.
Great communication is an art. Honing it to a keen edge is a science.
We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.
When it comes to buying a product or service, our decisions are based on memories, not experiences.
When you look at how much a customer is worth, you need to focus on more than a single purchase.
As your business grows, it's important to have plans in place so you're not caught off guard.
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