Customer Support

These Are the Best Strategies to Win Customers

55% of consumers don't trust the brands they buy from as much as they used to. How are you going to make them fall in love?

G2 Consultores

· 4 min read

Certainty, Simplicity and Enjoyment: Main Opportunities for Brands Before the End of 2020

Now is the best time to simplify processes and interactions between you and our customers.

Entrepreneur en Español

· 3 min read

5 Tips for Quickly Reducing Customer Churn

To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.

Syed Balkhi

· 5 min read

Why Alexa Will Soon Be Handling Customer Support Calls -- and What Businesses Should Do to Prepare

Voice computers will fix what's broken about phone support without losing the most powerful communication tool ever invented -- the human voice.

Ryan Nichols

· 5 min read

I Used to Work in a Call Center -- Here's Why Robots Are (Almost) Ready to Take Over Customer Support

In the near future, the AI behind voice services probably will mean that humans in very repetitive customer service roles will be liberated.

Florence Collins

· 5 min read

2 Awesome Ways We Injected Personalization Into Our Business (and 1 Total Flop)

How can a company personalize experiences for customers, even as its customer base continues to grow?

Ronnie Nijmeh

· 5 min read

How to Train Your B2B Customer Support Team to Build a Loyal Customer Base

Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.

Robert C. Johnson

· 5 min read

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.

Cynthia Johnson

· 6 min read

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.

Leyla Seka

· 4 min read

Use Your Customer Support Staff to Improve Every Aspect of Your Business

Not sure how to improve customer experience? Start with your team already on the front lines.

Leyla Seka

· 4 min read

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.

Ruairi Galavan

· 6 min read

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.

Rich Pearson

· 4 min read