Customer Support: Page 2

Marketing

Use Your Customer Support Staff to Improve Every Aspect of Your Business

Not sure how to improve customer experience? Start with your team already on the front lines.

Growing a Business

10 Tips to Make Your Customer Support More, Well, Personal

We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.

Growing a Business

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.

Growing a Business

How a Refrigerator's Demise Illustrated 4 Steps to a Customer-Focused Brand

A grateful customer and Entrepreneur contributor spells out how a regional company, Yale Appliance, models exceptional customer service.

Business News

5 Books Your Customer-Support Team Should Be Reading Right Now

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.

Business News

Handling the Curveballs of Customer Support

Here are a handful of troublesome scenarios you may come across, and some guidance on how to handle them.

Business News

Phrases to Improve Every Support Interaction

Great communication is an art. Honing it to a keen edge is a science.

Business News

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.

Business News

The Customer Always Remembers...

When it comes to buying a product or service, our decisions are based on memories, not experiences.

Marketing

4 Steps to Building Lifetime Value From Expensive First-Time Customers

When you look at how much a customer is worth, you need to focus on more than a single purchase.

Growing a Business

6 Reasons Every Company Needs a Customer Service Roadmap

As your business grows, it's important to have plans in place so you're not caught off guard.

Growing a Business

7 Tips to Knock Your Online Customer Support Out of the Park

Consumers demand fast action these days, so try these strategies to be a responsible and caring company.

Business News

Why Gmail Fails for Customer Support

Never skimp on that which directly affects customer communications.

Science & Technology

The Software Tools in My Company's Arsenal

A company executive shares his choices for powering up his office.

Growing a Business

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.