Employee Experience | Page 2

Human Resources

Stop Blindly Following ‘the Customer Is Always Right’ — Here’s What to Do Instead For the Sake of Your Employees

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here's how to prioritize building genuine relationships and empower employees to use empathy and their own judgment when addressing customer needs.

By Milos Eric

Human Resources

This Simple Rule-of-Thumb About Annual Raises Will Reduce Employee Turnover

By John Boitnott

Human Resources

There’s a Growing Demand For This New Type of Professional — Here’s Why Your Startup Needs Them, Too.

By Rob Grazioli

Human Resources

Do You Work for a Toxic Company? Here Are 4 Not-So-Obvious Signs to Watch Out For.

By Amy M Chambers

Human Resources

Returning to Work After a Long Career Break? Remember These 5 Truths to Bounce Back With Confidence.

Many of us have taken time away from work over the last four years. There are reasons to be anxious about returning, but there are even more reasons to be excited and confident. Here are five of them.

By Amy M Chambers

Human Resources

Toxic Workplaces Burn Cash and Crush Morale — 7 Ways to Build a Culture Everyone Wants to Join

Having worked for almost two decades in the hiring industry, here are ways to create a company culture that will retain your top talent, save you money and help your business grow.

By Lesley Pyle

Thought Leaders

Layoffs Have Dominated Headlines For the Last Few Years — and Great People Are Being Let Go. Here’s How to Snatch Them Up Before Someone Else Does.

As leaders of growing companies, success depends on our ability to acquire and keep the very best talent. With the right strategy, you might hire a game-changer.

By Brad Rencher

Thought Leaders

Overqualified Employees Can Be Helpful or Harmful to Your Business. Here’s How to Keep Them Engaged and Productive.

Overqualified employees can be either harmful or helpful to the companies they work for. The key is to help them interpret their situation in more productive ways.

By Joel B. Carnevale

Thought Leaders

You’ll Never Escape the Cycle of Turnover If You Don’t Learn This Important Skill

Employee retention is a top challenge for small business owners — and the key to keeping your employees happy and engaged starts with a skill you can learn to embody as a leader.

By Nellie Akalp

Human Resources

The Best Hires Often Have No Experience At All. Here Are 6 Unconventional Traits This CEO Looks For When Hiring The Best Person For The Job.

Experience counts for a lot when hiring, but don't forget about these unconventional traits, which are often key to determining an employee's success in an organization.

By Jason Foodman

Building a Business

How Small Businesses Can Master a Complex Labor Market

Navigating today's labor market is a high-stakes game for small businesses as they compete to attract top talent. Here are a few strategies for small businesses to consider as they build and strengthen their teams.

By Rich Rao

Entrepreneurs

Amazon, Apple Employees Share a Surging Workplace Complaint That Can Overshadow Even the Biggest Salaries

A new analysis gives insight into the employee experience at some of the largest companies in the U.S.

By Amanda Breen

Human Resources

4 Ways the Labor Market Is Changing Right Now

The transformation of the labor market continues — here's how it will affect your business.

By Daniel Altman

Thought Leaders

I Moved My 80-Person Company to a 4-Day Workweek Even Though It’s Against the Industry Norm. Here’s Why We’ll Never Go Back.

In 2021, TUX co-founders Dominic Tremblay and Ludwig Ciupka decided to find out if they could reinvent the workweek.

By Amanda Breen

Thought Leaders

AI Is Changing the Way We Look at Job Skills — Here’s What You Need to Do to Prepare.

As workplace roles evolve and disappear faster than ever, companies that focus on skills will have an advantage.

By Ryan Wong

Thought Leaders

These Are the Best Companies to Work for in 2024 — Based on the Perks Employees Value Most

Here's what you should consider before you pivot to your next role.

By Amanda Breen

Thought Leaders

It’s Time to Retire Jeff Bezos’ 2-Pizza Rule for Meetings — Here’s Why.

Meetings are essential in the workplace, but they desperately need revitalization — and Jeff Bezos' two-pizza rule, focusing on small groups for efficiency, may not suit the dynamics of today's diverse workplaces.

By Johnny Warström

Human Resources

You Have to Actually Know Your People to Retain Them. Here’s Why It Matters.

Nobody thrives in a vacuum. When leaders take the time to understand who people are and what motivates them, it nurtures a culture of excellence.

By Daniel Todd

Human Resources

Let Your Employees Be CEOs for a Day to Harness Their Hidden Power

Helping people think strategically, by imagining themselves as chief executive, is one way to generate new ideas and drive innovation.

By Daniel Todd

Sustainability

Want to Find — and Keep — More Employees in 2024? Focus on Sustainability. Here’s How.

Finding and retaining employees remains a key concern for most small businesses. Joining sustainable organizations is one (surprising) way you can more easily attract and keep workers.

By Nellie Akalp

Human Resources

Your Employees Are Struggling — and It’s Only Getting Worse. Here’s What You Can Do About It.

The "Great Gloom" is upon us. In 2023 alone, employee happiness scores are declining at a rate 10 times faster than the previous three years. What are strategies for helping employees find happiness in the workplace?

By Brad Rencher

Marketing

4 Keys to an Unforgettable Customer Experience

Exceptional service goes beyond superficial platitudes and basic hospitality.

By Andrea Olson

Thought Leaders

3 Ways Business Leaders Can Balance Company Needs and Employee Satisfaction

Why it's critical to find a balance between organizational needs and employee satisfaction.

By Ben Richmond

Business News

Here’s How American Workers Really Feel About Their Bosses and Supervisors, According to a New Survey

The results are in — and they might surprise you.

By Amanda Breen

Building a Business

What Employers and Employees Need to Know About These Tricky Parts of Employment Agreements

It's important for employers to understand what these types of restrictive agreements mean for employees and employers alike; and what the recourse is if and when one is breached.

By Mital Makadia

Human Resources

The True Cost of Employee Turnover During a Recession? Your Entire Business. Rethink Your Strategy to Make Your Top Talent Stay.

In the midst of ongoing economic uncertainty and increased layoffs, companies must rethink priorities to keep top talent from leaving.

By Robbin Champaigne

Thought Leaders

Want Your Team to Excel? Play Games With Them (Yes, Games) to Advance Their Performance to the Next Level.

Gaming isn't just for hobbyists anymore; gamification in the workplace can boost employee creativity, performance and engagement.

By Duncan Wardle

Building a Business

Salespeople Have Some of the Highest Turnover Rates — But Here’s How You Can Retain Them.

In today's age of sales, it's important to ensure your hiring process is solid. The goal is to always seek high-quality, qualified people to work for your company or teams. Spending time in this process has been the key to my success through the years, so let's dive into some key points I have used for success.

By Jason Miller

Human Resources

You’re the Reason Your Sales Reps Quit. Here’s What to Do About It.

Turnover is a crushing problem for sales teams. Here's how you're contributing and what to do about it.

By David Kreiger

Human Resources

Investing in Company Culture Is Your Strongest Asset — Here’s Why.

A guide to the importance of company culture and empowering employees for a prosperous workplace.

By Joe Ennen