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Management Buzz 07/03

Protecting your telecommunications services from hijackers; trimming your expenses

By Joanne Cleaver

Opinions expressed by Entrepreneur contributors are their own.

Slick Tricks
Telecommunications slamming and cramming is back, with new twistson an all-too-tiresome theme. Complaints about hijacked phoneaccounts (slamming) and unauthorized add-on charges (cramming) haveincreased in the past few months, according to FCC officials. Evenentrepreneurs wise in the ways of buying telecommunicationsservices can be fooled by the latest scams.

Marc Goldman, president of Web services consulting firm Goldbar EnterprisesInc., in Briarcliff Manor, New York, tried last February toswitch his long-distance service from AT&T to a new competitor.Shortly after the competitor took over the account, it mysteriouslyreverted to AT&T--a case of reverse slamming.

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