Worse Left Unsaid Make sure employees tell you what's on their minds, especially in a downturn.
Opinions expressed by Entrepreneur contributors are their own.
Les Potter uses a story to illustrate why it's essential tokeep employees talking. A machinist working on a piece of metal foran airplane's landing gear felt something wrong when he liftedit. But he said nothing because his supervisor tended to treatbad-news bearers as if they had caused the problem. The piece wasthen built into the landing gear, which failed during testing. Itwas taken apart and, when nothing wrong was found, put backtogether. The company tested the gear again before the problem wasfinally found and corrected.
"The amount of time wasted on that one failed landing gearwas astronomical," says Potter, a Vienna, Virginia,organizational communication consultant, who says the tale stressesthe importance of maintaining employee communications.
Continue reading this article — and all of our other premium content with Entrepreneur+
Join the internet’s leading entrepreneur community! With your subscription you’ll get:
- Access to all of our premium content and an ad-free experience
- A complimentary subscription to Entrepreneur Magazine
- Four free e-books a year and 20% off everything from our bookstore
- Exclusive events with business celebrities and successful entrepreneurs