Save on Business Travel with This Elite Subscription Discounted to $80 for Life

OneAir uses AI to scan the web in real time and deliver users the best fares before competitors.

Business Models

5 Industries That Will Most Likely Never Adopt a Subscription Model

Many industries are adopting a subscription model — but these five well-known industries will probably never make the full jump.

Franchise 500 Annual Ranking

This One Thing Is the Secret to Hampton by Hilton's 40-Year Reign In the Hotel Industry

Hampton by Hilton has ranked in the Top 10 of our Franchise 500 for the ninth time — and the brand is still relying on something that's been there from the beginning.

Business News

Soho House Is No Longer Accepting New Members in These Cities

This news comes after years of overcrowding complaints.

Business News

Chip and Joanna Gaines Turned a 100-Year-Old Building Into a Boutique Hotel in Waco. Take a Look Inside.

The Art Deco-inspired decor is a big change from the couple's signature shiplap.

Business News

'Bad Actor at the Hotel': Marriott Customer Warns Guests About a Scam They Think Could Be an Inside Job

The alleged victim has all of the communication in writing.

Business News

A Commonly Used Hotel 'Perk' Is Disappearing Amid Rising Travel Costs

Once considered a common courtesy, early check-in and check-out requests are now met with mandatory charges.

Growing a Business

A Hotel Designed to Make You 'Gasp,' Boat Rides in the Everglades, and an Inn Deep Inside a Canyon: 15 of America's Favorite Local Vacation Experiences

These local BnBs and travel experience companies are guaranteed to make your vacation memorable.


These 2 Crucial Customer Service Moments Give You 80% Of Your Value — Here's How to Capitalize on Them

Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.

Thought Leaders

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

Growing a Business

Innovative Approaches for European Hoteliers to Excel in 2023

Innovate, personalize, and sustain: The three essential strategies to thrive in this post-pandemic hospitality industry.

Business News

Hotel Boss Apologizes After Nasty Discovery in Spa Bath

The popular 158-year-old Japanese guesthouse's "healing" spa bath water was supposed to be changed weekly.

Franchise 500 Annual Ranking

What Hampton by Hilton's 14-Year Reign as the Top Hotel Franchise Can Teach You About Customer Service

The hotel franchise, in the top 10 of our Franchise 500, is marching into the future by paying attention to its customers' evolving needs and desires.

Growth Strategies

UAE-Headquartered Ghassan Aboud Group Acquires Rydges Sydney Harbour Hotel

Ghassan Aboud Group's portfolio in Australia already includes properties in Cairns, Brisbane, Byron Bay, Newcastle, and Sydney's Surry Hills.


How One Entrepreneur Is Bringing Back Old School Hospitality to the Hotel Industry

Hotelier Leo Grika shares his career journey, how he's customizing the hotel experience for guests, and his advice for aspiring entrepreneurs.