Growing a Business

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

Growing a Business

Innovative Approaches for European Hoteliers to Excel in 2023

Innovate, personalize, and sustain: The three essential strategies to thrive in this post-pandemic hospitality industry.

Business News

Hotel Boss Apologizes After Nasty Discovery in Spa Bath

The popular 158-year-old Japanese guesthouse's "healing" spa bath water was supposed to be changed weekly.


What Hampton by Hilton's 14-Year Reign as the Top Hotel Franchise Can Teach You About Customer Service

The hotel franchise, in the top 10 of our Franchise 500, is marching into the future by paying attention to its customers' evolving needs and desires.

Growth Strategies

UAE-Headquartered Ghassan Aboud Group Acquires Rydges Sydney Harbour Hotel

Ghassan Aboud Group's portfolio in Australia already includes properties in Cairns, Brisbane, Byron Bay, Newcastle, and Sydney's Surry Hills.


How One Entrepreneur Is Bringing Back Old School Hospitality to the Hotel Industry

Hotelier Leo Grika shares his career journey, how he's customizing the hotel experience for guests, and his advice for aspiring entrepreneurs.

Business News

How to Avoid Sneaky, Hidden Travel Fees This July 4 Weekend

When booking flights and hotel stays, hidden fees can add up quickly (and quietly). Here's how to avoid them.

Business News

Cheap Buys: These 3 Stocks are Now Trading Under $20

These three long-term winners have dipped to levels that make them attractive buys.

Growth Strategies

Five Key Trends Shaping The Future Of The Hospitality Industry

The priority for most in 2022 will be to minimise a resurgence from the impact of the COVID-19 crisis, building consumer confidence in key source markets.

Business News

Expedia or Bookings Holdings: Which Stock Should You Travel With?

In this article, we're going to look at Expedia and Booking Holdings. Both reported earnings this week so it's a good time to look at which of these stocks, if...

Business News

3 Trends That are Shaping the Hospitality Industry

After a difficult few years, things are beginning to look up for the hospitality industry.

Growth Strategies

A Family Affair: Paris-Born Mama Shelter Is All Set To Bring Its Unique Offering To The Middle East's Hospitality Landscape

The Paris-born, family-run brand is all set to bring its unique offering to the Middle East's hospitality landscape.

Growth Strategies

A Singular Vision: Faena Group Founder And President Alan Faena Is Bringing His Brand's Artistic Voice To The Middle East

The Argentine entrepreneur has signed a partnership with international hospitality conglomerate Accor to grow his brand to around a dozen locations worldwide, including Dubai where he's currently planning his largest and most ambitious luxury development.


A Multifaceted Experience: COYA

With a global expansion underway, the Peruvian restaurant COYA is now making its presence felt around the world.

Growth Strategies

Rixos Founder And Chairman Fettah Tamince Explains Why Guests Want To Stay At His Hotels (Even In The Middle Of A Pandemic)

Even as the COVID-19 crisis crippled the global hospitality industry, Rixos Hotels had some of its properties busy and running throughout the outbreak, despite travel restrictions and country-wide lockdowns.