Hotels

The alleged victim has all of the communication in writing.

Once considered a common courtesy, early check-in and check-out requests are now met with mandatory charges.

These local BnBs and travel experience companies are guaranteed to make your vacation memorable.

Want to give yourself a massive leg up on your competitors? Transform how your customer service is perceived by focusing on these two moments in the customer journey.

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

The popular 158-year-old Japanese guesthouse's "healing" spa bath water was supposed to be changed weekly.

The hotel franchise, in the top 10 of our Franchise 500, is marching into the future by paying attention to its customers' evolving needs and desires.

Hotelier Leo Grika shares his career journey, how he's customizing the hotel experience for guests, and his advice for aspiring entrepreneurs.

When booking flights and hotel stays, hidden fees can add up quickly (and quietly). Here's how to avoid them.

These three long-term winners have dipped to levels that make them attractive buys.

After a difficult few years, things are beginning to look up for the hospitality industry.

From increasing Trip Advisor rankings to minimizing face-to-face contact, stay ahead of the tech curve by implementing messenger chatbots at your hotel.

Tactics and strategies that hotel owners can use to adapt and outlast the pandemic.

The boutique hotel chain won fans by catering to local tastes in small markets. Now it's out to conquer big cities.

Disconnecting is as important as hustling; here are some amazing spots that justify the travel and expense.

Being upfront with customers about pricing will create a customer for life.

The non-traditional hotel industry has exploded since the first Ace Hotel opened 20 years ago.

In a city known for chasing trends, Los Angeles' Hotel Figueroa thrives by embracing its long history.

Looking to start a business that resonates with locals? Take a cue from Proper Hospitality co-founder Brian De Lowe, who makes sure each of his new hotels authentically reflects its community.

Opening in the wake of a natural disaster didn't alter their vision for the Serafina Beach Hotel.

Save time, money and sanity by visiting tony East Hampton over the winter.