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Client Relationship Management

The Grind

It's Your Fault: 5 Steps to Repair A Client Relationship

Mistakes happen. What will separate you and your business from the competition is how you manage them.
Client Relationship Management

5 Tips for Managing Celebrity Clients

Building a business around high-profile clients can be rewarding, but it's not easy.
Communication

Your Lame Small Talk Could Be Costing You the Sale

You don't have to be a brilliant conversationalist, just mind your manners, remember names and listen.
Client Relationship Management

10 Qualities You Need to Keep Your Virtual Assistant Clients Happy

Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.
Freelance

How to Manage Clients When You Own a Freelance Graphic Design Business

Expert advice to help you keep your clients happy and get the job done to their satisfaction
Client Relationship Management

The Most Common 10 Reasons Clients Leave (and How to Prevent That)

Show each client the value you provide and do that on a regular basis.
Personal Branding

How This Illusionist Magically Lands His Ideal Clients

While there is no magic formula for business success, there are plenty of lessons we can learn from magic formulas.
Entrepreneur Mindset

The Antidote for Overwhelm Is Asking for What You Need

If you never tell people you need a break, don't be surprised when they push you to the snapping point.
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Personal Branding

4 Ways to Tell Prospects You're Great Without Sounding Like Donald Trump

Inspiring confidence in your ability is fundamental to entrepreneurial success but narcissism is seldom the way to do it.
Referrals

6 Hacks to Drive Massive Referrals

Don't plead. Don't bribe. Don't send chintzy gift cards. Instead, focus on the little things people appreciate.
Relationship Building

7 Etiquette Tips for Sending Holiday Cards to Business Associates

Sending holiday cards to clients and business associates is an important recognition of the relationship but there is a lot you can get wrong.
Growth Strategies

5 Issues Entrepreneurs Need to Be Aware of When Working With Big Customers

The dream of large client can turn into a nightmare for those who aren't prepared.
Client Relationship Management

How to Deal With 4 Types of Impossible Clients

Just because a client is difficult doesn't mean you can't keep him or her happy.
Relationships

3 Tips to Develop a Balanced Supplier-Vendor Relationship

Remember how Mom taught you to 'always be nice'? The same thing applies to business.