Client Relationship Management
Expert advice to help you keep your clients happy and get the job done to their satisfaction
While there is no magic formula for business success, there are plenty of lessons we can learn from magic formulas.
If you never tell people you need a break, don't be surprised when they push you to the snapping point.
Inspiring confidence in your ability is fundamental to entrepreneurial success but narcissism is seldom the way to do it.
Don't plead. Don't bribe. Don't send chintzy gift cards. Instead, focus on the little things people appreciate.
Sending holiday cards to clients and business associates is an important recognition of the relationship but there is a lot you can get wrong.
The dream of large client can turn into a nightmare for those who aren't prepared.
Remember how Mom taught you to 'always be nice'? The same thing applies to business.
Failure to effectively manage projects can be deadly for growing firms.