Client Relationship Management: Page 7
Client Portals Are the New Norm -- Here's How to Set Yours Up Painlessly
Client portals make tasks easier and more convenient for customers, and they save companies time and money. What's not to like?
What Road-Tripping Across America to Meet Customers Taught Me About Being a Better Leader
Getting outside of your comfort zone and walking in other people's shoes can help you become a more effective leader.
5 Ways to Ease New-Client Onboarding
First impressions mean everything. Make sure you set the right tone to encourage continued conversations and find solutions together.
4 Types of Clients Your Growing Business Can't Afford to Work With
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
3 Customer Nightmares and What I Learned From Them
Avoid the headaches of dealing with difficult clients by watching for these red flags.
How to Get Clients When You Hate Asking for Business
Three ways to trade cold calling for warm leads
5 Dumb Things Freelancers Say to Clients (and What to Say Instead)
If you don't have anything nice to say you won't succeed at this.
What to Do When a Client Breaks Up With You
These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup.
Want to Keep Your Clients Happy? Listen Closely.
You know you want to solve a problem or create a good product for your clients, but do you understand them well enough to know exactly what they need?
Eight Client Onboarding Practices You Should Ditch Right Now
Here is a list of eight mistakes you need to avoid as you onboard your clientele.
5 Reasons You Should Ask Your Clients for a Performance Review
Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
3 Easy Ways to Royally Muck Up Your Freelance Contracts
A deal is never truly done until the ink is dry. Here are some common mistakes to avoid as you build your empire.
7 Science-Backed Strategies for Dealing With Angry Customers
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
The Client Is Never the Problem
Turn frustration with a client into understanding, compassion and, not least, success.
3 Keys to Outstanding Account Management
Developing and managing client relationships is critical to the success of a professional services firm.