Customer Experience: Page 4

Growing a Business

The Biggest Small Business Lessons Learned From Owners and Reviewers

Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.

Franchise

How Franchisees Can Use Technology to Change Consumer Behavior

Here's how franchisees can tap into consumer behaviors using strategic messaging and offers that speak to clients wants and needs.

Growing a Business

These Are the Biggest Takeaways from 2022. What Does 2023 Have in Store for the Customer Experience?

As Henry Ford once said, "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages."

Growing a Business

4 Things You Can Do to Increase Storefront Revenues in a Billion-Dollar Online Sales World

Here are a few tips for brick-and-mortar retailers can increase revenues while also improving customer experiences.

Marketing

How Promotional Pricing Devalues Your Brand

Promotional pricing and discount pricing strategies can cost brands millions in lost sales by promoting unprofitable buying behavior. This article will discuss the long-term impact discounts can have on a brand.

Growing a Business

5 Things to Remember When Communicating With Customers

Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.

Growing a Business

You Can't Have a Thriving Business Without Happy Customers. Here's How to Keep Them in Your Corner.

Customer experience is more than just a corporate buzzword. Use these tips and tricks to make sure you're treating your customers right.

Growing a Business

How to Retain Customers During an Economic Downturn

To weather a recession, focus on your most loyal customers.

Growing a Business

You Need to Incorporate This Overlooked Concept to Supercharge Your Business

When putting this one thing into your business strategy, it can be a competitive advantage to help redefine your brand's positioning. Here's how to do it.

Marketing

Use These Two Tactics to Make Your Customer Experience Stand Out in 2023

With the start of a new year, SMBs continue to look for ways to stand out over the competition in 2023- — and these two practices can do just that.

Marketing

Customer Loyalty Is Your Holy Grail for Success. Here's How to Cultivate It.

Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.

Leadership

3 Strategies to Respond to the Changes in the B2B Buying Journey

You still have to resolve pain points to maintain ever-evolving customer relationships.

Marketing

Here Are 5 Trends to Watch Out For in Sales and Marketing in 2023

Harnessing these tactics to better leverage customer data and create a greater sense of relevancy with consumers will be the key to a competitive edge.

Growing a Business

These Fatal Flaws Are Killing Brand Reputations

Stop scaring customers away by implementing several easy-to-incorporate behaviors brand-wide.

Growing a Business

5 Text Messaging Tips for Businesses to Succeed in 2023

Texting is increasingly common in business communications, and new research shows how businesses can best implement texting to impact revenue.