6 Steps for Handling Social Media Complaints Like a Pro
Learn how to deal with online complaints effectively by remembering a simple acronym.
People Are Horrified That Facebook's Hidden Inbox Is Hiding Incredibly Important Messages
Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.
Partiers Beware: Airbnb Will Let Neighbors Complain Online
The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse
The company's founders have a history of being associated with dubious practices.
Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011
The complaint was from a former journalist who also took her concerns to the FBI.
Apple Will Fix the Busted Camera on Your iPhone 6 Plus
Customers who bought phones between September 2014 and January 2015 can get their back-of-phone cameras fixed for free.