Customer Complaints

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.

Rohan Ayyar

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.

Scott Horn

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.

Jay Baer

People Are Horrified That Facebook's Hidden Inbox Is Hiding Incredibly Important Messages

Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.

Rob Price

Partiers Beware: Airbnb Will Let Neighbors Complain Online

The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.

Hilary Brueck

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.

Chip R. Bell

Battling Brand Sabotage: The Angry Critic

Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.

Anca Bradley

JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse

The company's founders have a history of being associated with dubious practices.

Carly Okyle

Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011

The complaint was from a former journalist who also took her concerns to the FBI.

Kate Taylor

How to effectively deal with complaining customers

A happy customer will get you more sales than every dime spent on marketing!

Rishab Bafna

Apple Will Fix the Busted Camera on Your iPhone 6 Plus

Customers who bought phones between September 2014 and January 2015 can get their back-of-phone cameras fixed for free.

Jonathan Chew