Customer Complaints

Thought Leaders

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

By Micah Solomon

Business News

Taika Watiti Slams Apple’s Keyboards After Oscar Win

By Daniel Cooper

Marketing

Customer Service Is Ground Zero For Success

By Rohan Ayyar

Online Presence

What Buffer Can Teach Us About Customer Service

By Raubi Marie Perilli

Building a Business

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.

By Scott Horn

Business News

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.

By Jay Baer

Business News

People Are Horrified That Facebook’s Hidden Inbox Is Hiding Incredibly Important Messages

Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.

By Rob Price

Business News

Partiers Beware: Airbnb Will Let Neighbors Complain Online

The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.

By Hilary Brueck

Building a Business

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.

By Chip R. Bell

Building a Business

Battling Brand Sabotage: The Angry Critic

Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.

By Anca Bradley

Business Legal

JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse

The company's founders have a history of being associated with dubious practices.

By Carly Okyle

Business Legal

Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011

The complaint was from a former journalist who also took her concerns to the FBI.

By Kate Taylor

Business News

Apple Will Fix the Busted Camera on Your iPhone 6 Plus

Customers who bought phones between September 2014 and January 2015 can get their back-of-phone cameras fixed for free.

By Jonathan Chew

Online Presence

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.

By John McAdam

Online Presence

Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails

The company is decreasing the number of emails it sends to users.

By Kate Taylor

Building a Business

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.

By Teresa Ciulla

Building a Business

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.

By Zeke Adkins

Building a Business

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.

By Peter Gasca

Building a Business

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.

By Kim Lachance Shandrow

Online Presence

It’s No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.

By Shana Starr

Marketing

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.

By Belinda Chan

Building a Business

Apple’s New iPhone Hit By ‘Hairgate,’ the Latest Social-Media Storm

First there was bendgate. Now brace yourself for hairgate, the latest online uproar.

By Reuters

Online Presence

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.

By Peter Gasca

Building a Business

The 3 Things You Need to Do When You’ve Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.

By Tom Borg

Online Presence

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.

By Shankar Ganesh

Building a Business

5 Tips for Staving Off an Attack From a Special Interest Group

Strategically responding to threats can save your company and elevate your reputation.

By Peter Gasca

Online Presence

The Savvy Business Owner’s Guide to Honesty Via Social Media

All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.

By Karen Mishra

Tech

Hold the Phone! Don’t Outsource Customer Support Just Yet.

Here are five reasons to keep a support team in-house.

By Chris Herbert and Christian Smith

Building a Business

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.

By Chris Herbert and Christian Smith

Business Legal

Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a ‘Public Nuisance’

With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.

By Geoff Weiss