Customer Complaints

News and Articles About Customer Complaints

3 Elements of a Better Customer Experience
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Scott Horn
6 Steps for Handling Social Media Complaints Like a Pro
Customer Experience

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
People Are Horrified That Facebook's Hidden Inbox Is Hiding Incredibly Important Messages
Facebook

People Are Horrified That Facebook's Hidden Inbox Is Hiding Incredibly Important Messages

Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.
Partiers Beware: Airbnb Will Let Neighbors Complain Online
Airbnb

Partiers Beware: Airbnb Will Let Neighbors Complain Online

The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Customer Experience

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
Battling Brand Sabotage: The Angry Critic
Customer Experience

Battling Brand Sabotage: The Angry Critic

Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.
Anca Bradley
JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse
Legal Issues

JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse

The company's founders have a history of being associated with dubious practices.
Carly Okyle
Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011
Subway

Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011

The complaint was from a former journalist who also took her concerns to the FBI.
Kate Taylor
Apple Will Fix the Busted Camera on Your iPhone 6 Plus
iPhone

Apple Will Fix the Busted Camera on Your iPhone 6 Plus

Customers who bought phones between September 2014 and January 2015 can get their back-of-phone cameras fixed for free.
Customer Complaints

7 Ways to Soothe a Customer Complaining Online

Customers can complain anonymously but you have to respond publicly. Be nice and patient.
John McAdam
Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails
Linkedin

Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails

The company is decreasing the number of emails it sends to users.
Kate Taylor
The Magic Words Customers Want to Hear
Customer Experience

The Magic Words Customers Want to Hear

These words and phrases to show customers how important they are to you and your business.
The Staff of Entrepreneur Media, Inc.
Customers Are Not Always Right. They Are Just Never Wrong.
Customer Experience

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins
8 Steps for Dealing With Angry Customer Complaints
Customer Experience

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Peter Gasca