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Customer Complaints

Customer Service

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Customer Service

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Customer Service

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Customer Complaints

Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm

First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
Social Media

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
Ready For Anything

5 Tips for Staving Off an Attack From a Special Interest Group

Strategically responding to threats can save your company and elevate your reputation.
Customer Feedback

The Savvy Business Owner's Guide to Honesty Via Social Media

All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Customer Support

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Legal

Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'

With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.
Customer Engagement

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.