Customer Complaints: Page 2
Apple Will Fix the Busted Camera on Your iPhone 6 Plus
Customers who bought phones between September 2014 and January 2015 can get their back-of-phone cameras fixed for free.
7 Ways to Soothe a Customer Complaining Online
Customers can complain anonymously but you have to respond publicly. Be nice and patient.
Good News for Your Inbox: LinkedIn Cuts Back on Annoying Emails
The company is decreasing the number of emails it sends to users.
The Magic Words Customers Want to Hear
These words and phrases to show customers how important they are to you and your business.
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
8 Steps for Dealing With Angry Customer Complaints
How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
It's No Longer a Question Whether to Use Social Media for Customer Service
If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
3 Steps to Happier Customers
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm
First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
How to Fire Back at an Angry Customer on Social Media
The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Right-Sizing the Twitter Support Strategy for a Business
A small company can get by with one account but large-scale enterprises would be wise to branch out.
5 Tips for Staving Off an Attack From a Special Interest Group
Strategically responding to threats can save your company and elevate your reputation.
The Savvy Business Owner's Guide to Honesty Via Social Media
All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.