Customer Complaints - Page: 2
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
It's No Longer a Question Whether to Use Social Media for Customer Service
If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
3 Steps to Happier Customers
Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm
First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
How to Fire Back at an Angry Customer on Social Media
The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Right-Sizing the Twitter Support Strategy for a Business
A small company can get by with one account but large-scale enterprises would be wise to branch out.
5 Tips for Staving Off an Attack From a Special Interest Group
Strategically responding to threats can save your company and elevate your reputation.
The Savvy Business Owner's Guide to Honesty Via Social Media
All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Hold the Phone! Don't Outsource Customer Support Just Yet.
Here are five reasons to keep a support team in-house.
Chris Herbert and Christian Smith
Hello? Is Someone There? Why Customer Support Matters.
Your service team can not only address client problems but give valuable feedback to your company and product.
Chris Herbert and Christian Smith
Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'
With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.
