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Customer Complaints

Customers Are Not Always Right. They Are Just Never Wrong.
Customer Service

Customers Are Not Always Right. They Are Just Never Wrong.

Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins | 4 min read
8 Steps for Dealing With Angry Customer Complaints
Customer Service

8 Steps for Dealing With Angry Customer Complaints

How an early morning exercise session lead to a new understanding of managing aggressive feedback.
Peter Gasca | 5 min read
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
Customer Service

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Kim Lachance Shandrow | 3 min read
It's No Longer a Question Whether to Use Social Media for Customer Service
Social Media

It's No Longer a Question Whether to Use Social Media for Customer Service

If someone had a bad experience, chances are they are going to talk about it. Here are five tips to craft a strategy to respond.
Shana Starr | 4 min read
3 Steps to Happier Customers
Customer Relationship

3 Steps to Happier Customers

Adopt best practices to weather the storms of an Internet business. Engage in the fine art of keeping your online visitors satisfied.
Belinda Chan | 5 min read
Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm
Customer Complaints

Apple's New iPhone Hit By 'Hairgate,' the Latest Social-Media Storm

First there was bendgate. Now brace yourself for hairgate, the latest online uproar.
Reuters | 2 min read
How to Fire Back at an Angry Customer on Social Media
Social Media

How to Fire Back at an Angry Customer on Social Media

The way you respond to customers can improve the reputation of your business, or tear it down in an instant.
Peter Gasca | 5 min read
The 3 Things You Need to Do When You've Upset Your Customer
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg | 3 min read
Right-Sizing the Twitter Support Strategy for a Business
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.
Shankar Ganesh | 5 min read
5 Tips for Staving Off an Attack From a Special Interest Group
Ready For Anything

5 Tips for Staving Off an Attack From a Special Interest Group

Strategically responding to threats can save your company and elevate your reputation.
Peter Gasca | 5 min read
The Savvy Business Owner's Guide to Honesty Via Social Media
Customer Feedback

The Savvy Business Owner's Guide to Honesty Via Social Media

All customers want to know the truth about the company, even if it hurts. Use Facebook and Twitter to good effect.
Karen Mishra | 4 min read
Hold the Phone! Don't Outsource Customer Support Just Yet.
Customer Support

Hold the Phone! Don't Outsource Customer Support Just Yet.

Here are five reasons to keep a support team in-house.
Chris Herbert and Christian Smith | 4 min read
Hello? Is Someone There? Why Customer Support Matters.
Customer Support

Hello? Is Someone There? Why Customer Support Matters.

Your service team can not only address client problems but give valuable feedback to your company and product.
Chris Herbert and Christian Smith | 4 min read
Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'
Legal

Sriracha Factory Given 90-Day Ultimatum as Spicy Fumes Declared a 'Public Nuisance'

With residents of Irwindale, Calif., complaining of a burning sensation in their eyes and throats, a Sriracha factory must clean up shop.
Geoff Weiss | 2 min read
7 Damaging Myths About Customer Engagement to Promptly Discard
Customer Engagement

7 Damaging Myths About Customer Engagement to Promptly Discard

Instead of guessing your way through your relationships with customers, have a better understanding of what they want and expect.
Patrick Proctor | 4 min read