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It's a mistake to think impersonal efficiency is all that people want from customer service.

If you want a side gig and love to drive, get these insider tips on driving for Uber and Lyft.

As cars become just another connected device, car ownership is no longer the powerful symbol of autonomy it has long been.

They're expected to open Monday right after the governor signs the bill into law.

It's a big step forward for autonomous ridesharing.

Beleaguered Uber was considered the apotheosis of the sharing economy until recently.

It's almost done with its expansion plans for 2017.

Gig work, whether in preference to corporate jobs or because full time work is lacking, is absorbing an ever-growing portion of the labor force.

Travis Kalanick said he needed to realign himself with an Uber company value: 'Be Yourself.'

Brands that oppose Trump policies on social justice grounds have, so far at least, not suffered any significant loss of customer support.

John Zimmer shares his predictions for transportation 10 to 20 years from now with Trevor Noah.

Because they can't assign shifts to workers, ride-hailing companies use a variety of incentives to lure out their contract workers.

Making a human connection is as important as making a living. There is a new economy emerging that combines the two.

The ridesharing service is shaving off its iconic pink mustache.

Have you ever wondered why your ride cost more than you thought it should?

John Zimmer sees ridesharing as 'the ultimate subscription service.'

The Department of Commerce has hinted at regulations for on-demand businesses. Here's how to prepare.

According to reports, not enough people were using Lyft's carpool service to make it worthwhile.

Seattle last year became the first U.S. city to pass a law giving drivers for ride-hailing apps, as well as taxi and for-hire drivers, the right to collectively negotiate on pay and working conditions.

Seattle last year became the first U.S. city to pass a law giving drivers for ride-hailing apps, as well as taxi and for-hire drivers, the right to collectively negotiate on pay and working conditions.

Select Premier and you'll be picked up by a high-end sedan or SUV, for double the price of a regular Lyft.