Customer Engagement

Meaningful Tactics to Keep Customers Engaged: Your Weekly Tips
Customer Experience

Meaningful Tactics to Keep Customers Engaged: Your Weekly Tips

Ditch the conventional "buy 10 get 1 free" tactic. Instead, adopt these tested strategies to keep followers engaged and loyal to your brand.
Tanya Benedicto Klich
4 Customer-Service Mistakes You're Already Making -- and How to Correct Them
Customer Experience

4 Customer-Service Mistakes You're Already Making -- and How to Correct Them

Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Philip Krim
3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences
Customer Experience

3 Ways Successful Entrepreneurs Build Outstanding Customer Experiences

The key to creating a customer experience that truly surprises and delights starts with understanding what your customers need, want and value most.
Maggie Patterson
How Famed Entrepreneur Seth Godin Built His Tribe
Customer Experience

How Famed Entrepreneur Seth Godin Built His Tribe

It takes real effort to cultivate a tribe, but Godin, almost uniquely among business thinkers, has been willing to do it and in the process, he's indelibly shaped the next generation of business talent.
Dorie Clark
How to Deal With a Difficult Customer-Service Conversation
Customer Experience

How to Deal With a Difficult Customer-Service Conversation

By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.
Norine Toomey
6 Ways to Get a Fanatical Customer Base
Customer Experience

6 Ways to Get a Fanatical Customer Base

Passionate customers are the most critical component of building a brand, but you won't gain followers by sitting on your hands.
Scott Dunlap
How We Doubled Our Instagram Followers in Less Than 8 Hours
Customer Experience

How We Doubled Our Instagram Followers in Less Than 8 Hours

The uptick was due to three easy steps that won't cost you much at all.
Adam Callinan
5 Essentials for Building a Subscription Business Customers Won't Quit
Customer Experience

5 Essentials for Building a Subscription Business Customers Won't Quit

Subscription businesses are as old as newspapers and as new as the latest startup drawn by the prospect of recurring revenues.
Tien Tzuo
Master Listening to Your Customers: Your Weekly Tips
Customer Experience

Master Listening to Your Customers: Your Weekly Tips

Don't run a company with blinders on. Three business stars share how to open your ears to better serve your customers.
Tanya Benedicto Klich
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Experience

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
7 Ways to Ensure Success and Profitability When Starting a Business
Customer Experience

7 Ways to Ensure Success and Profitability When Starting a Business

Today's successful entrepreneurs start their businesses backwards.
Geoff Woods
How to Get Customers to Keep Coming Back
Customer Experience

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Daniel Newman
3 Ways to Improve Conversions on Your Website
Customer Experience

3 Ways to Improve Conversions on Your Website

Small changes to your website can make a major impact when it comes to your overall business performance
Maggie Patterson
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Customer Experience

4 Reasons You're Lucky That Angry Customer Is Yelling at You

Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Rohan Ayyar