Customer Engagement

Customer Relationship Management

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Customer Retention

How to Increase Customer Lifetime Value And Boost Profits

It's cheaper to retain customers than get new ones; use these three strategies and five tactics to keep the ones you have. Your bottom line will thank you.
Customer Service

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
Customer Engagement

Trigger Your Enthusiasm: What the HBO Hack Says About Customer Delight

By gathering intel and piloting potential talk triggers, entrepreneurs can build awareness and encourage the masses to do the marketing themselves.
Predictions

From Expanded Uses of Blockchain to the Mainstreaming of Machine Learning, Here Are 5 Emerging Business Trends to Watch in 2018

Use these insights to plan for the future of your company and strategically identify priorities for the year ahead.
Customer Engagement

What the Baseball Playoffs Can Teach Entrepreneurs About Fan Engagement

How Game 7 of the ALCS changed my outlook on engagement, and what you should watch for in the World Series.
Success Strategies

How Individuality Is Changing Today's Business Models

Instead of a one-size-fits-all system, transform your strategies to focus on the individuals engaging with your company.
Ready for Anything

Becoming a Truly Customer-Centric Organization Is Harder (and More Necessary) Than You Think

Your audience doesn't want to be 'sold' anything. So how can you make them want to buy what you're offering?
Customer Loyalty

Steal These 4 Proven Customer-Retention Strategies

Top ecommerce businesses thrive because they successfully cultivate repeat clients
Ready for Anything

It's Almost Never Price When the Prospect Doesn't Buy

When they say it costs too much they are politely saying you haven't convinced them it's worth the money.
Customer Relationship Management

Master Your Customer Relationships With This 'HACK' Borrowed From Doctors and Dentists

Dentists, pediatricians and other doctors have one of the highest customer lifetime values in the world.
Growth Strategies

Has Your Business Plateaued? Here's How Companies Like Square and Salesforce.com Have Broken Through.

Instead of fighting for scraps in existing cutthroat markets, produce more creative strategies that open up new frontiers.
Customer Engagement

3 Ways to Consistently Delight (and Retain) Your Customers

Start by meeting their expectations rather than trying to exceed them.
Customer Relationship Management

4 Ways You're Misusing Your CRM Data

Using your CRM data the right way can help boost revenue and deepen customer relationships. Here are four mistakes to avoid when it comes to utilizing that data.
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