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Why Honest Customer Service Policies Are Good for Business
L.L. Bean offers a 'lifetime' guarantee on its products. Isn't that pricey for the company? Not if you keep talking about it.
Stand for Something: How to Establish Authentic Core Values
Words like 'integrity' and 'kindness' are great core values. But how do you exemplify them? Does the name 'Apple' come to mind?
The Business World's Cultural Icon Has a Real Culture Problem
In a move for a better culture at Zappos, CEO Tony Hsieh has watched great employees leave. That's bad culture management.
4 Disruptors That Made Superior Branding Their Competitive Edge
When many companies offer similar products at similar prices the customer's feel for the brand is the crucial distinction.
3 Reasons Holacracy Isn't a Good Fit for Most Businesses
Slacker-free companies enjoying abundant profits and growth may not need bosses but they come in handy everywhere else.
5 Reasons Companies Thrive When Everyone Gets to Lead
Disbanding traditional corporate management structure encourages innovation and involvement among employees on the lowest rungs of the hierarchy.
Looks Like Zappos' Self-Management System Isn't for Everyone
Nearly 14 percent of the company's workforce accepted buyouts following its move to 'Holacracy' in 2013.