Customer Loyalty

Demanding Customers Are the Ones Who Motivate Innovation
Customer Engagement

Demanding Customers Are the Ones Who Motivate Innovation

Having a direct connection to customers is extremely energizing and motivating.
Peter Scocimara
Chipotle's Loyalty Program Is Broken and Here's Why
Customer Loyalty

Chipotle's Loyalty Program Is Broken and Here's Why

Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
Zach Goldstein
3 Ways Restaurant CRM Is Going to Change Your Next Night Out
CRM

3 Ways Restaurant CRM Is Going to Change Your Next Night Out

Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
Greg Hong
Dear Uber: Reward Your Loyal Customers
Customer Loyalty

Dear Uber: Reward Your Loyal Customers

I love the ride-sharing company, but it doesn't seem to love me back. So, don't be like Uber; acknowledge and reward your loyal customers.
Elliot Tomaeno
5 Ways Small-Business Owners Can Improve Customer Retention
Customer Loyalty

5 Ways Small-Business Owners Can Improve Customer Retention

Applying these five tips can help mold your daily business routines as well as build your brand image.
Stephen Sheinbaum
7 Ways to Keep Your Customers Begging for More
Customer Loyalty

7 Ways to Keep Your Customers Begging for More

Treat every customer like your best friend, rather than another burden.
Martin Zwilling
4 Steps to Maximizing Customer Referrals
Finding Customers

4 Steps to Maximizing Customer Referrals

You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
Shaun Buck
What Every Entrepreneur Must Understand About Their First 10 Customers
Early Adopters

What Every Entrepreneur Must Understand About Their First 10 Customers

Find out how to turn your early adopters into lifelong brand evangelists.
Matt Villano
Why Established Companies Are Embracing an Amazon-Like Culture
Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
Successful Selling Only Begins With the Sale
Customer Loyalty

Successful Selling Only Begins With the Sale

That's just the start of what can become a beautiful relationship, featuring evergreen sales and long-term contracts. Have a plan for getting there.
George Deeb
Consistency Is King, Queen and All the Aces in the Game of Branding
Make More Happen

Consistency Is King, Queen and All the Aces in the Game of Branding

Without consistency, you don't have a brand. At least not in my book!
Jim Joseph
7 Strategies to Revamp Your Customer Onboarding
Onboarding

7 Strategies to Revamp Your Customer Onboarding

How you approach the onboarding process will greatly impact your future revenue.
Shayla Price
Take a Tip from Bezos: Customers Always Need a Seat at the Table
Amazon

Take a Tip from Bezos: Customers Always Need a Seat at the Table

A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
Bob Thompson
5 Examples of Companies Succeeding Through Transparency
Transparency

5 Examples of Companies Succeeding Through Transparency

Businesses of all sizes can use these same principles to improve their own internal processes.
Jonha Richman