3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
3 Simple Ways Ecommerce Startups Can Gain More Customers
Marketing efforts will always take time, especially early on as entrepreneurs figure out what tools and platforms work best for their brand, but these marketing hacks are a great start.
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
8 Initiatives to Make Your Customers Loyal Advocates
You now need more than loyalty from your customers -- they need to be your cheerleaders.
5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do
Order fulfillment? Website security? Mobile commerce? What are some smart ways to get over the obstacles each presents?
6 Lessons Every Entrepreneur Can Learn From Santa
Santa Claus has run a thriving toy distribution business without a major rebrand for 1,800 years. He has to be doing a few things right.
4 Secrets to Form and Cultivate Your Big Tribe
What good is a leader without followers? Here are ways to get that group to huddle around you.
3 Ways to Reveal the Hidden Causes of Customer Anxiety
Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.
Chip R. Bell
4 Ways Tech Leaders Can Focus on Customer Success
You need to take the reins and make a connection between leadership and customer success by implementing policies that unify and educate.
10 Tips to Make Your Customer Support More, Well, Personal
We all want to know that a 'human' is on the other end, so make sure that's how your company comes off.
2 Key Strategies for Selling Trust Within Your Budding Business
Did you know that people form their first impressions of a business within a tenth of a second?
7 Considerations for Finding Your Ideal Customer-Support Structure
Define your customer's 'delight,' meaning that person's perfect support experience.
5 Cues on Brand Loyalty You Can Take From Chick-fil-A
This restaurant chain is known for much more than its yummy chicken.
Don't Risk Losing That Spark. Set Realistic Expectations With Customers Early On.
Your service, offers and selection that you put forth when you first interact with a prospective customer will be what they expect to be the norm.
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