Demanding Customers Are the Ones Who Motivate Innovation
Having a direct connection to customers is extremely energizing and motivating.
Chipotle's Loyalty Program Is Broken and Here's Why
Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
3 Ways Restaurant CRM Is Going to Change Your Next Night Out
Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
Dear Uber: Reward Your Loyal Customers
I love the ride-sharing company, but it doesn't seem to love me back. So, don't be like Uber; acknowledge and reward your loyal customers.
5 Ways Small-Business Owners Can Improve Customer Retention
Applying these five tips can help mold your daily business routines as well as build your brand image.
7 Ways to Keep Your Customers Begging for More
Treat every customer like your best friend, rather than another burden.
4 Steps to Maximizing Customer Referrals
You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
What Every Entrepreneur Must Understand About Their First 10 Customers
Find out how to turn your early adopters into lifelong brand evangelists.
Why Established Companies Are Embracing an Amazon-Like Culture
Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
Successful Selling Only Begins With the Sale
That's just the start of what can become a beautiful relationship, featuring evergreen sales and long-term contracts. Have a plan for getting there.
Make More Happen
Consistency Is King, Queen and All the Aces in the Game of Branding
Without consistency, you don't have a brand. At least not in my book!
7 Strategies to Revamp Your Customer Onboarding
How you approach the onboarding process will greatly impact your future revenue.
Take a Tip from Bezos: Customers Always Need a Seat at the Table
A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
5 Examples of Companies Succeeding Through Transparency
Businesses of all sizes can use these same principles to improve their own internal processes.
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