Customer Loyalty

Customer Loyalty Is Spelled N-P-S
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Todd Latz
3 Things About Customer Experience You Can Learn From Drybar
Customer Service

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
Kevin Bobowski
They'll Always Be Royals: 3 Steps to Treating Customers Right
Customer Service

They'll Always Be Royals: 3 Steps to Treating Customers Right

Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Naveen Rajdev
A New Paradigm for Building Customer Trust
Take It From The Pros

A New Paradigm for Building Customer Trust

How do you build trust among your customers? Follow these critical steps.
Jeremy Gin
Demanding Customers Are the Ones Who Motivate Innovation
Customer Engagement

Demanding Customers Are the Ones Who Motivate Innovation

Having a direct connection to customers is extremely energizing and motivating.
Peter Scocimara
Chipotle's Loyalty Program Is Broken and Here's Why
Customer Loyalty

Chipotle's Loyalty Program Is Broken and Here's Why

Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
Zach Goldstein
3 Ways Restaurant CRM Is Going to Change Your Next Night Out
CRM

3 Ways Restaurant CRM Is Going to Change Your Next Night Out

Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
Greg Hong
Dear Uber: Reward Your Loyal Customers
Customer Loyalty

Dear Uber: Reward Your Loyal Customers

I love the ride-sharing company, but it doesn't seem to love me back. So, don't be like Uber; acknowledge and reward your loyal customers.
Elliot Tomaeno
5 Ways Small-Business Owners Can Improve Customer Retention
Customer Loyalty

5 Ways Small-Business Owners Can Improve Customer Retention

Applying these five tips can help mold your daily business routines as well as build your brand image.
Stephen Sheinbaum
7 Ways to Keep Your Customers Begging for More
Customer Loyalty

7 Ways to Keep Your Customers Begging for More

Treat every customer like your best friend, rather than another burden.
Martin Zwilling
4 Steps to Maximizing Customer Referrals
Finding Customers

4 Steps to Maximizing Customer Referrals

You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
Shaun Buck
What Every Entrepreneur Must Understand About Their First 10 Customers
Early Adopters

What Every Entrepreneur Must Understand About Their First 10 Customers

Find out how to turn your early adopters into lifelong brand evangelists.
Matt Villano
Why Established Companies Are Embracing an Amazon-Like Culture
Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
Successful Selling Only Begins With the Sale
Customer Loyalty

Successful Selling Only Begins With the Sale

That's just the start of what can become a beautiful relationship, featuring evergreen sales and long-term contracts. Have a plan for getting there.
George Deeb
OK

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