Customer Loyalty

Listening to Feedback Is How You Fight Customer Attrition
Customer Relationship Management

Listening to Feedback Is How You Fight Customer Attrition

Customers are talking more than ever -- review sites, social media, or on a company blog's comment string -- but few business owners are listening and taking it to heart.
Chris Campbell
5 Sales Lessons B2B Companies Can Learn from Apple
Customer Loyalty

5 Sales Lessons B2B Companies Can Learn from Apple

At Apple the lessons outlined contributed to building a business that delights people around the world.
Winston Crawford
Marketing Advice from 3 Funded Fashion Startups
Marketing

Marketing Advice from 3 Funded Fashion Startups

The lesson these entrepreneurs offer is simple -- know your customers and how you can best serve them.
Fan Bi
5 Tips for Driving Valuable Customer Experiences Through Company Culture
Company Culture

5 Tips for Driving Valuable Customer Experiences Through Company Culture

It is important for organizations to build their culture around one goal -- delivering positive customer experiences.
Erin Walline
4 Ways To Diagnose Your Customer Journey
Customer Loyalty

4 Ways To Diagnose Your Customer Journey

Step outside of the norm and see what you look like from the outside.
Len Devanna
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Customer Loyalty

Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.

Here are ways to develop customer loyalty when the competition is a click away.
Jeff Booth
Analyzing the Science Behind Customer Loyalty
Customer Loyalty

Analyzing the Science Behind Customer Loyalty

Four tools to put the power of Big Data to work when it comes to building a robust and loyal customer base.
Chris Poelma
3 Ways for Content Marketers to Encourage Consumer Loyalty
Content Marketing

3 Ways for Content Marketers to Encourage Consumer Loyalty

Data proves influencer marketing is the fastest growing type of marketing today.
Constance Aguilar
How to Turn a Reviewer Into a Forever Customer
Customer Loyalty

How to Turn a Reviewer Into a Forever Customer

Fostering loyalty increases the likelihood of long-term growth and sustainability.
Chris Campbell
3 Things to Learn From the Ultimate Entrepreneurs
Make More Happen

3 Things to Learn From the Ultimate Entrepreneurs

Get a leg up on success by listening to customer needs and understand their experiences with your company.
Greg Hong
Designing a Customer Strategy Focused on Genuine Loyalty
Customer Loyalty

Designing a Customer Strategy Focused on Genuine Loyalty

How to win customers and influence sales with five factors that help cultivate loyalty.
Mark Harrington
Customer Service Lessons Learned on the Road
Customer Service

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
7 Tips to Help Your Brand Win at Social Media
Customer Relationship Management

7 Tips to Help Your Brand Win at Social Media

Don't overwhelm your customers with posts, and respond ASAP to complaints.
Jonathan Long
4 Strategies to Connect With Millennials
Millennials

4 Strategies to Connect With Millennials

As a new generation enters the workforce, employers need new methods of communication. But don't worry. There's nothing to be afraid of.
Jill Schiefelbein