Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
John DeVine
Build Customer Loyalty by Focusing on Customer Outcomes
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Gordon Tredgold
It's All About the Customer Service
Customer Service

It's All About the Customer Service

3 Must-do tips to distinguish your business and create customers for life.
Dana Brownlee
5 Things We've Learned Competing Against 800-pound Gorillas
Competitive Advantages

5 Things We've Learned Competing Against 800-pound Gorillas

Let being small be your thing. Specialize in doing a few things extremely well, and forget the rest.
Nellie Akalp
Online Reviews Are the New Social Proof
Online Reviews

Online Reviews Are the New Social Proof

Star ratings and testimonials from strangers influence behavior and buying habits. It's time to start managing the conversation around your brand.
Chris Campbell
11 Simple Questions to Improve Your SaaS Customer's Onboarding
Customer Service

11 Simple Questions to Improve Your SaaS Customer's Onboarding

By asking the right questions, there's plenty you can do to improve retention..
Sujan Patel
6 Life-Saving Tips How to Stay Afloat in an Economic Storm
recession

6 Life-Saving Tips How to Stay Afloat in an Economic Storm

Turbulent times call for a judicious application of cost cutting and clear-eyed risk taking, of strong leadership and shared sacrifice. All hands on deck.
Toby Nwazor
Customers Don't Mind Waiting for a Superior Product
Storytelling

Customers Don't Mind Waiting for a Superior Product

Rome wasn't built in a day and neither was much else that we consider valuable.
Chip R. Bell
Customer Service Depends on Relationships Even in the Mobile Age
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson
Don't Mistake a Frequent Customer With a Loyal Customer
Customer Retention

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
William Bauer
How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market
Customer Service

How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market

These six companies have found ways to serve their customers well, all while enjoying a high rate of growth.
Peter Daisyme
Pleasant Surprises Are the Best Customer Service
Customer Service

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.
William Bauer
Do You Know What Your Customers Want? Are You Sure?
Customer Relationship

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
6 Refresher Courses Every Employee Should Take Each Year
Employee Training

6 Refresher Courses Every Employee Should Take Each Year

Reduce workplace conflicts and business liability by training your staff.
John Boitnott