Customer Service

Mentors

3 Types of Mentors All Entrepreneurs Need to Be Successful

Fernish CEO Michael Barlow discusses the mentors you need to seek out -- and those who are already sitting right next to you.
Chatbots

4 Uses for a Chatbot That Will Transform Your Business

What's the difference between a chatbot and a genie in a bottle? The chatbot is easier to use, is more engaging, and provides a better ROI if you use it in these 4 ways.
Customer Service

This $300 Billion Industry Has Been Outdated for a Decade. Here's How to Fix It.

It's finally time to harness the power of tech to take care of customer service.
Customer Service

How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing

Having somebody available to pick up the phone after hours may be worth every penny you pay.
Customer Service

Is Your Customer Support on Life Support?

Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
Customer Relationship Management

To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools

Customer relationship data is what it's all about. These types of tools can help.
Customer Service

If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better

Customers aren't going to come back or refer your business if they aren't 100 percent satisfied.
Chick-fil-A

8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A

A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.
Customer Engagement

To Beat the Competition, Become the Most Convenient Option for Customers

Amazon's customer-centric model is all about convenience.
Customer Experience

Customer Experience Is How You Can Differentiate Your Brand

Customers have nearly limitless choices. How you treat them is more important than marginal differences in price.
Customer Service

The $62 Billion Reason to Improve Your Customer Experience

There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
Chatbots

These Bots Have Eyes: Why the Evolution of Visual Chatbots Is a Boon for Entrepreneurs

We humans are emotional, visual creatures who communicate with body language and subtle cues. When will our bots be like this, too?
Customer Service

If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong

It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
Customer Service

5 Small Businesses That Get Customer Experience Right

Emulate the moves these businesses make to knock your customer experience out of the park.
Customer Service

5 Signs Your Customers Have Questions You Aren't Answering

You may be causing confusion somewhere in the customer journey. And confused customers don't buy.

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