Customer Service

Customer Service Lessons Learned on the Road
Customer Experience

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
5 Reasons to Reimagine How You Offer Customer Support
Customer Experience

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Leyla Seka
3 Trends Impacting Small and Medium Businesses Now
Customer Experience

3 Trends Impacting Small and Medium Businesses Now

How new developments in social media, customer relations and marketing technologies can grow your business.
Allison Checchi
6 Steps for Handling Social Media Complaints Like a Pro
Customer Experience

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Customer Experience

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Carol Roth
The Number-One Rule of Business Is to Stay Business-Focused
Customer Experience

The Number-One Rule of Business Is to Stay Business-Focused

Implement these eight disciplines in order to attract customers, beat your competition and deliver a value proposition.
Martin Zwilling
4 Social Media Sites Small Businesses Should Use More Often
Customer Experience

4 Social Media Sites Small Businesses Should Use More Often

There's more out there than Facebook, Instagram, Pintrest and Twitter.
Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First
Customer Experience

Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First

Patrick Bet-David says forget about maximizing the efficiency of your internal accounting systems for a minute. Do you have a lot of customers, and are they happy?
Entrepreneur Network
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
Customer Experience

Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.

A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Carol Roth
Southwest Is the Only Major Airline to Not Charge for Luggage Check. What Is It That Only You Can Provide Your Customers?
Customer Experience

Southwest Is the Only Major Airline to Not Charge for Luggage Check. What Is It That Only You Can Provide Your Customers?

The "Only We…" clause is the thing, the item, the promise that only you -- only your company, only your services, only your products -- provide.
Matt Mayberry
Do You Have a 'Touchpoint Plan'?
Customer Experience

Do You Have a 'Touchpoint Plan'?

Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
Karen Mishra
5 Easy Ways to Improve Client Retention
Customer Experience

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
Doing Things That Don't Scale Shows Your Effort and Personal Touch
Customer Experience

Doing Things That Don't Scale Shows Your Effort and Personal Touch

John T. Meyer of web-design company Lemonly explains why you should routinely do nice things like sending your clients thank-you notes.
Entrepreneur Network
These 4 CRM Tools Will Make the Management Part Effortless
Customer Experience

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.
Jeff Boss