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Customer Service

Chatbots

How to Build A Successful Chatbot

Chatbots can help customers, entertain users and market products to your target audience.
Take It From The Pros

6 Ways Your Customer Service Department Can Generate More Revenue

Your customers love you, but are they improving your bottom line?
Take It From The Pros

How This Entrepreneur Made A Chatbot Platform Successful

Chatbots are The Next Big Thing but capitalizing on the opportunity requires as much work as ever.
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Failure

The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything

Make sure that you create the infrastructure needed to deliver on your promises.
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Chatbots

10 Tips for Creating a Great Chatbot

Bots have recently stopped being science fiction and started being something more like DIY.
Starting a Business

A Look at the Benefits of Money-Back Guarantees in Modern Marketing

Customers like the "pro" of risk reduction for trying your product; but, beware the "con": Some may try to manipulate you.
Customer Experience

You Sell Experiences Whether You Realize It or Not

Give your customers a stellar experience, and they are yours for life.
Chatbots

How Bots Can Benefit Businesses, According to Messenger's Director of Global Partnerships

Chatbots are a compelling technology for entrepreneurs whose customers are among Messenger's billion users.
Customer Service

3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers

United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
Chatbots

Bots for Messenger Are the Marketplace 'Goldilocks,' and This Man Would Know.

For the billion (and counting) users of Messenger, interacting with a chatbot will likely be the easiest way to shop.
Infographics

A Guide to Social Media Customer Care (Infographic)

Social media is one of the best mediums for customer service today.
Team Work

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Customer Service

Engage With Your Customers and Find Out Their Needs

President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.