Customer Service: Page 4
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast
You must be willing to embrace this one essential ingredient of exceptional customer service.
Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty
Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.
Is the Customer Always Right? How to Understand Customer-Centric Thinking to Drive Engagement
"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.
The Ridiculously Easy Guide to Internal Customer Service Training
Eight internal customer service training insights you can put to use at your company today.
4 Reasons Why Your Small Business Needs a CRM
One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.
3 Practical Ways to Let Artificial Intelligence Work for You
Rather than redesign their business' entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.
Understanding the 3 Tiers of Customer Service (and How to Get to the Top)
Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.
Five Things Online Brands Can Do Right Now To Improve Customer Service
Customer support teams can make the pivotal difference for your business.
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
Business Growth Stems From Getting the Right Customer Feedback. Here's How to Get It.
Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.
Unleashing The Potential Of Social Listening (It's Not Just About Being Responsive!)
While having dedicated teams to respond to customer queries on digital channels is crucial for an effective social media strategy, true social listening goes beyond mere responsiveness, and aims to provide tangible solutions.
The Ultimate 6-Step Guide to Building Lifelong Customers with Excellent Customer Service
Elevate your company out of the deadly commodity zone by creating "wow" moments in your customer service experience, a proven way to build customer loyalty, engagement and ambassadorship.
I Left Google Because It Wasn't Innovative Enough. Now I Work at a Startup Doing What the Tech Giant Wouldn't.
Working at Google was a dream opportunity — until I realized my department would be left behind.
How to Write Honest Reviews That Help Local Businesses Thrive
Yelp Community Manager Bailey Dixon provides tips for Yelp users on how to write reviews that help local businesses improve.