Customer Service

4 Social Media Sites Small Businesses Should Use More Often
Customer Experience

4 Social Media Sites Small Businesses Should Use More Often

There's more out there than Facebook, Instagram, Pintrest and Twitter.
Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First
Customer Experience

Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First

Patrick Bet-David says forget about maximizing the efficiency of your internal accounting systems for a minute. Do you have a lot of customers, and are they happy?
Entrepreneur Network
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
Customer Experience

Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.

A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Carol Roth
Southwest Is the Only Major Airline to Not Charge for Luggage Check. What Is It That Only You Can Provide Your Customers?
Customer Experience

Southwest Is the Only Major Airline to Not Charge for Luggage Check. What Is It That Only You Can Provide Your Customers?

The "Only We…" clause is the thing, the item, the promise that only you -- only your company, only your services, only your products -- provide.
Matt Mayberry
Do You Have a 'Touchpoint Plan'?
Customer Experience

Do You Have a 'Touchpoint Plan'?

Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
Karen Mishra
5 Easy Ways to Improve Client Retention
Customer Experience

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
Doing Things That Don't Scale Shows Your Effort and Personal Touch
Customer Experience

Doing Things That Don't Scale Shows Your Effort and Personal Touch

John T. Meyer of web-design company Lemonly explains why you should routinely do nice things like sending your clients thank-you notes.
Entrepreneur Network
These 4 CRM Tools Will Make the Management Part Effortless
Customer Experience

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.
Jeff Boss
How to Woo a Client Back After a Misunderstanding
Customer Experience

How to Woo a Client Back After a Misunderstanding

These five effective techniques will help save your biggest accounts after a customer-service disaster.
Ken Dunn
You Never, Ever Want to Run Your Business Like Gogo
Customer Experience

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
We Took a Tour of Samsung's Cool Tech-Infused Space in NYC
Customer Experience

We Took a Tour of Samsung's Cool Tech-Infused Space in NYC

The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.
Nina Zipkin
7 Tactics That Show You're Getting Customer Service Right
Customer Experience

7 Tactics That Show You're Getting Customer Service Right

When it comes down to it, customers really only want a few things if there's a problem with your service or product.
John Boitnott
The Secret to Keeping Customers Engaged
Customer Experience

The Secret to Keeping Customers Engaged

Jordan Zimmerman of Zimmerman Advertising tells you how to get new clients.
Tracy Byrnes
How an Indian Startup Is Using Customer Service to Edge Out the Competition
Customer Experience

How an Indian Startup Is Using Customer Service to Edge Out the Competition

Designhill offers customers 100 percent refunds on its logo-design service, no questions asked.
Brian Hughes