Customer Service

News and Trends

A New York City Bar Will Literally Kick Out Anyone Misusing the Word 'Literally'

Is there a word that you would want to banish from your workplace?
Artificial Intelligence

4 Ways You Can Use AI to Enhance Every Step of the Customer Journey

For artificial intelligence to work effectively, you need to have a strong data foundation.
Marketing

When Your Customers Are Talking, Quiet Your Brand Voice and Listen.

"Brand voice" is an important concept for maintaining message consistency but it is not more important than your customers.
Customer Service

Research Finds the IRS Gives Better Customer Service Than Most Apps

A simple yes-or-no tech question was posed to 100 well known apps. Most never answered.
Online Business

7 Ingredients of Small Business Success Online

Building your future requires equal measures of passion and hard work.
Apple

Apple's Battery Apology Could Be Its Most Important Ever

It may be the most far-reaching apology Apple has had to make, and it could change the way the company does business.
Leadership Qualities

Why the Best Read for Modern Entrepreneurs Is a Book From the 1930s

Life's most important lessons hold true in business, too.
Customer Service

Your Business Rises and Falls on Customer Experience

Focus on the customer, not your own needs.
Customer Service

7 Essentials of Great Customer Service

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of.
Facebook Messenger

Facebook Messenger's New Tools Are Game-Changing for Marketers

With the release of Customer Chat, brands can take advantage of their websites and acquire new customers for free.
Chatbots

10 Chatbot Conversation-Builder Tips

A well designed chatbot can increase brand awareness, and in turn, sales.
Customer Service

The 6 Keys to Quality Customer Service

There's no better way to grow your business than solid, reliable customer service.
Net Promoter Score

Entrepreneurs: Here's What You Need to Know About Your Company's 'Net Promoter Score'

NPS is crucial to understanding the health of your business when you ask customers "the most important question of all."
Sustained Growth

How to Get Unstuck And Start Growing

Are you continually converting leads to customers without experiencing sustained growth? It's time to take a different approach.
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