When combined, these techniques make your no sound (almost) as good a yes -- and you'll strengthen both your personal relationships with customers as well as your reputation as a company who cares.
Rowe, the host of 'Dirty Jobs,' revealed he was in the final running to become host of Comedy Central's 'The Daily Show' before losing out -- not once, but twice -- to Craig Kilborn and then Jon Stewart.
If we're going to succeed as entrepreneurs, it's essential to figure out what's going on, address her concerns and either make a deal or cut your losses.
With our digitally connected world, a failure or misstep can be noted on the Internet and telegraphed instantly in a dramatic fashion. Here's what to do.
Visionaries often hear 'no' when they first propose their big ideas. Find out when you should or shouldn't take no for an answer, and how to turn that no into a yes.